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Alloy Navigator vs. BMC Helix ITSM

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Alloy Navigator

2 Reviews and Ratings

BMC Helix ITSM

260 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Alloy Navigator

    Score2.5 out of 10
    		N/AAlloy Navigator is an IT Service and Asset Management solution featuring a workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters. Alloy Navigator is designed for small, medium and enterprise businesses, and covers several IT disciplines ranging from Help Desk, Inventory and Knowledge Base Management to ITIL-driven standards such as Change & Configuration…

    $19

    per month per tech

    BMC Helix ITSM

    Score9 out of 10
    		N/ABMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.N/A
    Pricing
    Alloy NavigatorBMC Helix ITSM
    Editions & Modules
    ALLOY NAVIGATOR EXPLORER
    $19
    per month per tech
    ALLOY NAVIGATOR EXPRESS
    $49
    per month per tech
    ALLOY NAVIGATOR ENTERPRISE
    $79
    per month per tech
    BMC Helix ITSM
    Contact Sales
    Offerings
    Pricing Offerings
    Alloy NavigatorBMC Helix ITSM
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional DetailsPricing is solely based on the number of technicians supporting your end users and computers that require auditing. There are no other licenses required.—
    More Pricing Information
    Features
    Alloy NavigatorBMC Helix ITSM
    Incident and problem management
    Comparison of Incident and problem management features of Alloy Navigator and BMC Helix ITSM
    Feature
    Alloy Navigator
    -
    Ratings
    BMC Helix ITSM
    8.5
    92 Ratings
    Organize and prioritize service tickets00 Ratings9.191 Ratings
    Expert directory00 Ratings8.662 Ratings
    Service restoration00 Ratings8.774 Ratings
    Self-service tools00 Ratings8.783 Ratings
    Subscription-based notifications00 Ratings8.165 Ratings
    ITSM collaboration and documentation00 Ratings8.281 Ratings
    ITSM reports and dashboards00 Ratings8.382 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Alloy Navigator and BMC Helix ITSM
    Feature
    Alloy Navigator
    -
    Ratings
    BMC Helix ITSM
    8.3
    80 Ratings
    Configuration mangement00 Ratings8.777 Ratings
    Asset management dashboard00 Ratings8.473 Ratings
    Policy and contract enforcement00 Ratings7.957 Ratings
    Change management
    Comparison of Change management features of Alloy Navigator and BMC Helix ITSM
    Feature
    Alloy Navigator
    -
    Ratings
    BMC Helix ITSM
    8.5
    84 Ratings
    Change requests repository00 Ratings8.883 Ratings
    Change calendar00 Ratings8.379 Ratings
    Service-level management00 Ratings8.479 Ratings
    User Ratings
    Alloy NavigatorBMC Helix ITSM
    Likelihood to Recommend
    -
    (0 ratings)
    9.0
    (100 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.5
    (8 ratings)
    Usability
    -
    (0 ratings)
    8.7
    (51 ratings)
    Support Rating
    -
    (0 ratings)
    3.0
    (10 ratings)
    Online Training
    -
    (0 ratings)
    6.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    6.6
    (2 ratings)
    Configurability
    -
    (0 ratings)
    5.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)