TrustRadius: an HG Insights company

Alloy Navigator vs. Microsoft System Center Service Manager

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Alloy Navigator

    Score2.5 out of 10
    N/AAlloy Navigator is an IT Service and Asset Management solution featuring a workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters. Alloy Navigator is designed for small, medium and enterprise businesses, and covers several IT disciplines ranging from Help Desk, Inventory and Knowledge Base Management to ITIL-driven standards such as Change & Configuration…

    $19

    per month per tech

    Microsoft System Center Service Manager

    Score8.6 out of 10
    N/AMicrosoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.N/A
    Pricing
    Alloy NavigatorMicrosoft System Center Service Manager
    Editions & Modules
    ALLOY NAVIGATOR EXPLORER
    $19
    per month per tech
    ALLOY NAVIGATOR EXPRESS
    $49
    per month per tech
    ALLOY NAVIGATOR ENTERPRISE
    $79
    per month per tech
    No answers on this topic
    Offerings
    Pricing Offerings
    Alloy NavigatorMicrosoft System Center Service Manager
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional DetailsPricing is solely based on the number of technicians supporting your end users and computers that require auditing. There are no other licenses required.—
    More Pricing Information
    Features
    Alloy NavigatorMicrosoft System Center Service Manager
    Incident and problem management
    Comparison of Incident and problem management features of Alloy Navigator and Microsoft System Center Service Manager
    Feature
    Alloy Navigator
    -
    Ratings
    Microsoft System Center Service Manager
    7.8
    7 Ratings
    Organize and prioritize service tickets00 Ratings8.04 Ratings
    Expert directory00 Ratings7.03 Ratings
    Service restoration00 Ratings7.04 Ratings
    Self-service tools00 Ratings8.75 Ratings
    Subscription-based notifications00 Ratings7.04 Ratings
    ITSM collaboration and documentation00 Ratings9.76 Ratings
    ITSM reports and dashboards00 Ratings7.16 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Alloy Navigator and Microsoft System Center Service Manager
    Feature
    Alloy Navigator
    -
    Ratings
    Microsoft System Center Service Manager
    8.2
    7 Ratings
    Configuration mangement00 Ratings9.86 Ratings
    Asset management dashboard00 Ratings8.77 Ratings
    Policy and contract enforcement00 Ratings6.05 Ratings
    Change management
    Comparison of Change management features of Alloy Navigator and Microsoft System Center Service Manager
    Feature
    Alloy Navigator
    -
    Ratings
    Microsoft System Center Service Manager
    6.7
    6 Ratings
    Change requests repository00 Ratings6.16 Ratings
    Change calendar00 Ratings6.05 Ratings
    Service-level management00 Ratings8.05 Ratings
    User Ratings
    Alloy NavigatorMicrosoft System Center Service Manager
    Likelihood to Recommend
    -
    (0 ratings)
    8.8
    (7 ratings)
    Support Rating
    -
    (0 ratings)
    8.9
    (2 ratings)