TrustRadius

Aloware vs. CallFire

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aloware
Score 8.0 out of 10
N/A
Aloware is a contact center solution with turnkey software. Aloware also integrates with CRM and Helpdesk applications. Customers can be engaged by cell phone, text message or social messengers.
$40
per month per user
CallFire
Score 9.7 out of 10
N/A
CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.
$99
per month
Pricing
AlowareCallFire
Editions & Modules
iPro
$40
per month per user
uPro
$70
per month per user
xPro
$90
per month per user
Lite
$99.00
per month
Startup
$199.00
per month
Grow
$299.00
per month
Pro
$599.00
per month
Offerings
Pricing Offerings
AlowareCallFire
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AlowareCallFire
Considered Both Products
Aloware
AS
Angi Sierra
Licensed Agent
Chose Aloware
Aloware is definitely more user friendly with an up to date user interface. Their texting feature is much easier to keep records over compared to Chase and the connection while on the phone with customers is a lot better. With Chase, it always seemed staticy and unreliable
CallFire
Verified User
Anonymous
Chose CallFire
EZ Texting... it's fine but more expensive. They do the same thing.
Verified User
Anonymous
Chose CallFire
We also use CallRail in our agency but find that most of our needs are met by CallFire for less money.
Verified User
Anonymous
Chose CallFire
Previously we used Vitelity, but its tracking capabilities are more limited.
Justin McClelland | TrustRadius Reviewer
Justin McClelland
Real Estate Analyst/Software Developer
Chose CallFire
We considered Trello before deciding on CallFire. Trello is a good service that seems to do much of what CallFire does, however we wanted to avoid the labor-hours necessary to get Trello up to speed, as it is very technically involved. We didn't want to hire any additional …
Jason Revilla | TrustRadius Reviewer
Jason Revilla
Owner/Director
Chose CallFire
CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
Verified User
Anonymous
Chose CallFire
I have not personally used any similar products.
Matt Rocco | TrustRadius Reviewer
Matt Rocco
Assistant Manager
Chose CallFire
CallFire has adapted and changed internally ever since I [have] used it. It is has become, quicker, cleaner and much easier to use. I haven't used any other systems, however I thoroughly enjoy the efficiency and ease to build custom campaigns in minutes. I highly recommend …
Haley Kennedy | TrustRadius Reviewer
Haley Kennedy
Public Relations and Marketing Coordinator
Chose CallFire
I haven't used any other products, but I am so pleased with CallFire that I will continue using this program.
Features
AlowareCallFire
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Aloware
-
Ratings
CallFire
7.6
Ratings
5% below category average
Hosted PBX00 Ratings6.00 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.00 Ratings
User templates00 Ratings7.00 Ratings
Call reports00 Ratings7.20 Ratings
Directory of employee names00 Ratings9.00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Aloware
-
Ratings
CallFire
9.3
Ratings
10% above category average
Answering rules00 Ratings8.00 Ratings
Call recording00 Ratings10.00 Ratings
Call park00 Ratings8.50 Ratings
Call screening00 Ratings10.00 Ratings
Message alerts00 Ratings10.00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Aloware
-
Ratings
CallFire
10.0
Ratings
22% above category average
Video conferencing00 Ratings10.00 Ratings
Audio conferencing00 Ratings10.00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Aloware
-
Ratings
CallFire
8.3
Ratings
4% above category average
Mobile app for iOS00 Ratings8.50 Ratings
Mobile app for Android00 Ratings8.00 Ratings
Best Alternatives
AlowareCallFire
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.2 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Enterprises
Dialpad Sell
Dialpad Sell
Score 9.5 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AlowareCallFire
Likelihood to Recommend
9.0
(0 ratings)
9.4
(0 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(0 ratings)
User Testimonials
AlowareCallFire
Likelihood to Recommend
Having worked in insurance from a work from home standpoint for a while, Aloware is definitely one of the better softwares for use in incoming/outgoing calls. The site is very user friendly and really well managed. The park feature is very convenient as well. The site doesn't feel clunky are have too much information (info overload) like other softwares out there.
AS
Angi Sierra
Licensed Agent
Read full review
If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
Chase Muehlheuser | TrustRadius Reviewer
Chase Muehlheuser
Director of Talent Acquisition
Read full review
Pros
  • Incoming Calls
  • Voicemails
  • Text Messages
AS
Angi Sierra
Licensed Agent
Read full review
  • CallFire has amazing organization as far as categories and campaigns and all aspects go.
  • It is very easy to use and understand! Very user friendly.
  • Customer service and help is awesome! There have been some times when I have needed assistance and they were always so quick to reply.
Haley Kennedy | TrustRadius Reviewer
Haley Kennedy
Public Relations and Marketing Coordinator
Read full review
Cons
  • Reading text messages directly on the site are sometimes difficult
  • The transcribe on voicemails is off sometimes
AS
Angi Sierra
Licensed Agent
Read full review
  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
Benjamin Cutler | TrustRadius Reviewer
Benjamin Cutler
Business Systems Analyst
Read full review
Likelihood to Renew
No answers on this topic
There is no reason not to, it has proven effective in the usage
Verified User
Anonymous
Read full review
Alternatives Considered
Aloware is definitely more user friendly with an up to date user interface. Their texting feature is much easier to keep records over compared to Chase and the connection while on the phone with customers is a lot better. With Chase, it always seemed staticy and unreliable
AS
Angi Sierra
Licensed Agent
Read full review
We considered Trello before deciding on CallFire. Trello is a good service that seems to do much of what CallFire does, however we wanted to avoid the labor-hours necessary to get Trello up to speed, as it is very technically involved. We didn't want to hire any additional developers just to get Trello set up and maintained. With CallFire, it was very intuitive and easy to setup quickly.
Justin McClelland | TrustRadius Reviewer
Justin McClelland
Real Estate Analyst/Software Developer
Read full review
Return on Investment
No answers on this topic
  • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
  • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
Verified User
Anonymous
Read full review
ScreenShots