Altair SmartSight vs. Zendesk Explore

Information about each profile and task execution is also available, such as active sessions for profile configuration details and internal connections created for the profile. The task viewer shows all tasks running in the application along with their status and other information about each task. In case of problems, this is useful for looking up the details of a task and providing information to the system administrator or helpdesk.

Incentivized

Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.

Incentivized

• Easy to use UI
• Good visual representation
• Good interactive dashboards
• It can perform ETL flawlessly and perform data cleaning.

Incentivized

• As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
• I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
• Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.

Incentivized

• Ability to handle huge data
• Interaction with other software

Incentivized

• More detailed pieces of training on where to find datasets/queries.
• Have demo reports to do live trainings; instead of watching videos.
• Have a key as to what all of the datasets mean.
• Have a pop-up that analyzes the data "looks like your csat dropped this week!" etc...

Incentivized

As I already shared the details related to Altair Smart Sight It comes with a wide range of products that is really helpful for an organization that wants to design its dashboards, Embeds application, and much more. Products like Big Data, IoT services, Embedded systems, cloud-based services, data visualization, Machine learning, dashboarding, and much more. And No one is perfect there is always a place for improvement So Because of that I am giving it a 9.

Incentivized

I rate Zendesk Explore 8 out of 10 for it's overall usability because it offers powerful reporting and analytics with an easy to navigate interface and intuitive dashboards. It helps improve customer satisfaction by providing valuable insights into ticket handling, agent performance and customer satisfaction. Though the complex query builder can be challenging for non technical users.

Incentivized

You can rapidly adjust your account, such as changing your email or password. We may learn about the app, the engines available for creating execution profiles, and add-ons. Accessibility to the Community and help materials are also available from the same site

Incentivized

Zendesk Community is extremely useful for Zendesk Explore beginners. The live support provided by Zendesk will also help a lot. If you don't know anything you can ask live support right away. However, one drawback of Zendesk Community and Support is the creation of complex reports on Zendesk Explore. Zendesk Community and Support cannot really help you much if you are trying to build a complex report as they are not a complete expert on it as well.

Incentivized

Altair smart sight stacks up against all the products mentioned above because it comes with a wide variety of applications and services like Big Data, IoT services, Embedded systems, cloud-based service, data visualization, Machine learning, dashboarding, and much more. I have used the other products like Logi Composer, Tableau CRM, and PowerBI but they only handle the specific use cases. So Because of that Altair Smartsight really provide a good and wide range of solution.

Incentivized

Zendesk Explore stands out against Freshchat and Freshdesk for it's deeper analytics capabilities and seamless integration with Zendesk ecosystem. While Freshdesk offers reporting, it lacks on the same level of granular insights and customization that Zendesk Explore provides. Compared to Freshchat which focuses more on live chat and conversational analytics Zendesk Explore excels in historical trend analysis and comprehensive dashboarding. We choose Zendesk Explore for it's robust reporting and drill down capabilities.

Incentivized

• +30% in successful business decision.
• Improvement in quota performance precision.
• Operational efficiency increase.

Incentivized

• Positive impact of around 5 hours/week in Dashboard building and visualization
• 10 hours from Product to review dashboards and find potential patterns
• Enabler to find opportunities based on agents´ occupancy rates