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Altitude uCI vs. Bright Pattern Contact Center

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Altitude uCI

6 Reviews and Ratings

Bright Pattern Contact Center

41 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Altitude

    Score8 out of 10
    		N/AAltitude uCI is a configurable, modular unified communications, VoIP, and inbound or outbound contact center solution from Portuguese company Altitude Software.N/A

    Bright Pattern Contact Center

    Score9.1 out of 10
    Enterprise companies (1,001+ employees)
    		Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be…N/A
    Pricing
    AltitudeBright Pattern Contact Center
    Editions & Modules
    No answers on this topic
    Omnichannel CX
    -
    per month per seat
    Call Center Standard
    -
    per month per seat
    Digital CX
    -
    per month per seat
    Offerings
    Pricing Offerings
    AltitudeBright Pattern Contact Center
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer
    More Pricing Information
    Features
    AltitudeBright Pattern Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of Altitude uCI and Bright Pattern Contact Center
    Feature
    Altitude uCI
    9.7
    1 Ratings
    Bright Pattern Contact Center
    7.9
    31 Ratings
    Agent dashboard9.01 Ratings8.130 Ratings
    Validate callers10.01 Ratings8.128 Ratings
    Outbound response10.01 Ratings8.128 Ratings
    Call forwarding10.01 Ratings8.127 Ratings
    Click-to-call (CTC)9.01 Ratings8.024 Ratings
    Warm transfer10.01 Ratings8.230 Ratings
    Predictive dialing10.01 Ratings9.025 Ratings
    Interactive voice response10.01 Ratings8.328 Ratings
    REST APIs9.01 Ratings7.427 Ratings
    Call scripts10.01 Ratings8.224 Ratings
    Call tracking10.01 Ratings8.126 Ratings
    Multichannel integration10.01 Ratings7.226 Ratings
    CRM software integration9.01 Ratings6.227 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Altitude uCI and Bright Pattern Contact Center
    Feature
    Altitude uCI
    9.6
    1 Ratings
    Bright Pattern Contact Center
    7.9
    29 Ratings
    Inbound call routing10.01 Ratings8.228 Ratings
    Omnichannel inbound routing10.01 Ratings8.127 Ratings
    Recording10.01 Ratings8.929 Ratings
    Quality management9.01 Ratings7.227 Ratings
    Call analytics8.01 Ratings8.124 Ratings
    Historical reporting10.01 Ratings8.129 Ratings
    Live reporting10.01 Ratings7.227 Ratings
    Customer surveys00 Ratings8.126 Ratings
    Customer interaction analytics00 Ratings7.121 Ratings
    User Ratings
    AltitudeBright Pattern Contact Center
    Likelihood to Recommend
    9.0
    (1 ratings)
    9.1
    (31 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (2 ratings)
    Usability
    -
    (0 ratings)
    8.3
    (31 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (31 ratings)
    In-Person Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.3
    (5 ratings)
    Configurability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)