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Altitude uCI vs. Datatrack Eclipse CMS4

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Altitude

    Score8 out of 10
    N/AAltitude uCI is a configurable, modular unified communications, VoIP, and inbound or outbound contact center solution from Portuguese company Altitude Software.N/A

    Eclipse CMS4

    Score8 out of 10
    N/AEclipse CMS4 is a call management system from Datatrack, a UK-based software development company. Eclipse CMS4 assists with capacity management, performance monitoring, call accounting, and other tasks related to telephony efficiency.N/A
    Pricing
    AltitudeEclipse CMS4
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    AltitudeEclipse CMS4
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    AltitudeEclipse CMS4
    Contact Center Software
    Comparison of Contact Center Software features of Altitude uCI and Datatrack Eclipse CMS4
    Feature
    Altitude uCI
    9.7
    1 Ratings
    Datatrack Eclipse CMS4
    8.0
    1 Ratings
    Agent dashboard9.01 Ratings8.01 Ratings
    Validate callers10.01 Ratings8.01 Ratings
    Outbound response10.01 Ratings8.01 Ratings
    Call forwarding10.01 Ratings8.01 Ratings
    Click-to-call (CTC)9.01 Ratings8.01 Ratings
    Warm transfer10.01 Ratings8.01 Ratings
    Predictive dialing10.01 Ratings8.01 Ratings
    Interactive voice response10.01 Ratings8.01 Ratings
    REST APIs9.01 Ratings8.01 Ratings
    Call scripts10.01 Ratings8.01 Ratings
    Call tracking10.01 Ratings8.01 Ratings
    Multichannel integration10.01 Ratings8.01 Ratings
    CRM software integration9.01 Ratings8.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Altitude uCI and Datatrack Eclipse CMS4
    Feature
    Altitude uCI
    9.6
    1 Ratings
    Datatrack Eclipse CMS4
    8.0
    1 Ratings
    Inbound call routing10.01 Ratings8.01 Ratings
    Omnichannel inbound routing10.01 Ratings8.01 Ratings
    Recording10.01 Ratings8.01 Ratings
    Quality management9.01 Ratings8.01 Ratings
    Call analytics8.01 Ratings8.01 Ratings
    Historical reporting10.01 Ratings8.01 Ratings
    Live reporting10.01 Ratings8.01 Ratings
    Customer surveys00 Ratings8.01 Ratings
    Customer interaction analytics00 Ratings8.01 Ratings
    User Ratings
    AltitudeEclipse CMS4
    Likelihood to Recommend
    9.0
    (1 ratings)
    8.0
    (2 ratings)