| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Altitude | Score8 out of 10 | N/A | Altitude uCI is a configurable, modular unified communications, VoIP, and inbound or outbound contact center solution from Portuguese company Altitude Software. | N/A |
 Genesys Multicloud CX (discontinued) | Score8 out of 10 | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
| Altitude | Genesys Multicloud CX (discontinued) | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Altitude | Genesys Multicloud CX (discontinued) | |
|---|---|---|
| Considered Both Products | No answer on this topic | Chose Genesys Multicloud CX (discontinued) We select Genesys Engage because it's easier to develop complex routing scenarios. Genesys Framework delivers a huge number of solutions (complex routing, omnichannel desktop, outbound, real time reporting, interactive insights) to our departments Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Altitude | Genesys Multicloud CX (discontinued) | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Altitude | Genesys Multicloud CX (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 8.0 |
| Likelihood to Renew | - | 7.9 |
| Usability | - | 6.9 |
| Availability | - | 8.0 |
| Performance | - | 7.1 |
| Support Rating | - | 8.6 |
| In-Person Training | - | 8.1 |
| Online Training | - | 7.3 |
| Implementation Rating | - | 3.8 |
| Configurability | - | 6.5 |
| Ease of integration | - | 1.4 |
| Product Scalability | - | 7.3 |
| Vendor post-sale | - | 7.3 |
| Vendor pre-sale | - | 7.3 |
