Altova DatabaseSpy vs. ServiceNow IT Operations Management

It's basically like mRemoteNG for databases. Documentation is complete so admins can easily utilize this.

Incentivized

[...] is changing the way our internal support staff (not only in the IT field) work and enhancing the experience for employees seeking IT assistance through ServiceNow IT Operation Management. We have moved the usual and personalized IT tools and functions from [...] service-desk to ServiceNow IT Operations Management. These advancements have sparked innovation in various aspects of our IT support management, such as enhancing accessibility, managing incidents, optimizing IT workflows and procedures, enforcing service level agreements (SLAs), incorporating AI/ML technology, utilizing virtual agents, streamlining automation, and sharing knowledge throughout the support team via data visualization, monitoring, and reporting. In brief, our collaboration with ServiceNow IT Operations Management is enhancing the effectiveness of our internal system and benefiting our shared clients.

Incentivized

• High performing system regardless of how many DBs are integrated
• Graphical DB design editor is useful for bird's eye view of the DB structure of the whole infrastructure
• Single point of reference / administration

Incentivized

• The centralized dashboard allows us to keep track of production incidents as they come in, and allow us to view and sort them based on severity, making sure it's tracked
• The read/edit access and role granting process is straightforward, meaning that only the right people can change /update the statuses of incidents without unintended consequences
• With AI driven classification, it's easy to track outage impacts

Incentivized

• Improved SQL query debugging capabilities
• Ability to nest queries
• Does not integrate with other DB administration tools or query tools

Incentivized

• Scan network is limited to their discovery tool, which is costly
• Integration to jamf and ubunto tools
• Agents TCO
• integration to password management tools which are critical for successful scans

Incentivized

ServiceNow's IT Operations Management (ITOM) includes
features such as discovery, service mapping, event management, automation, and
a user interface designed to be navigable. Users can bookmark important areas
for quick access. Provides very good visibility of assets. The UI is little
difficult but once got used to is very good to use.

Incentivized

Both share several similar features and similar capabilities. They are also similar in terms of some of the functionality. Altova DatabaseSpy offers some additional benefits, such as [the] ability to access a wide range of databases.

Incentivized

BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.

• Enabled us to continue to provide excellent customer support with a smaller team
• Lower cost helped us balance our budget
• Reduced the need for spending extra funds on training

Incentivized

• Saved 20% time than last year for customer issues management
• Estimated time of resolving issue increased
• Nearly 1000+ article got created on 1 year

Incentivized