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ALVAO Service Desk vs. Atera

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ALVAO Service Desk

1 Reviews and Ratings

Atera

195 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ALVAO Service Desk

    Score6.4 out of 10
    Mid-Size Companies (51-1,000 employees)
    		ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI…

    $1,296

    per year 3 agents (minimum)

    Atera

    Score8.7 out of 10
    		N/AAtera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…

    $139

    per month per user

    Pricing
    ALVAO Service DeskAtera
    Editions & Modules
    Start
    $36
    per month (billed annually) per agent (minimum 3)
    Standard
    $54
    per month (billed annually) per agent (minimum 3)
    Professional
    $63
    per month (billed annually) per agent (minimum 3)
    Enterprise
    $84
    per month (billed annually) per agent (minimum 3)
    MSP - Pro
    $129
    per month (billed annually) per user
    IT Department - Professional
    $149
    per month (billed annually) per user
    MSP - Growth
    $179
    per month (billed annually) per user
    IT Department - Expert
    $189
    per month (billed annually) per user
    MSP - Power
    $209
    per month (billed annually) per user
    IT Department - Master
    $219
    per month (billed annually) per user
    Offerings
    Pricing Offerings
    ALVAO Service DeskAtera
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—Unlimited devices.
    More Pricing Information
    Features
    ALVAO Service DeskAtera
    Incident and problem management
    Comparison of Incident and problem management features of ALVAO Service Desk and Atera
    Feature
    ALVAO Service Desk
    5.5
    1 Ratings
    Atera
    -
    Ratings
    Organize and prioritize service tickets6.41 Ratings00 Ratings
    Expert directory7.31 Ratings00 Ratings
    Self-service tools5.51 Ratings00 Ratings
    Subscription-based notifications2.71 Ratings00 Ratings
    ITSM collaboration and documentation5.51 Ratings00 Ratings
    ITSM reports and dashboards5.51 Ratings00 Ratings
    Change management
    Comparison of Change management features of ALVAO Service Desk and Atera
    Feature
    ALVAO Service Desk
    5.5
    1 Ratings
    Atera
    -
    Ratings
    Change requests repository5.51 Ratings00 Ratings
    Application Performance Management
    Comparison of Application Performance Management features of ALVAO Service Desk and Atera
    Feature
    ALVAO Service Desk
    -
    Ratings
    Atera
    10.0
    1 Ratings
    Virtualization monitoring00 Ratings10.01 Ratings
    IT Asset Discovery00 Ratings10.01 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of ALVAO Service Desk and Atera
    Feature
    ALVAO Service Desk
    -
    Ratings
    Atera
    9.4
    112 Ratings
    Remote monitoring00 Ratings8.8111 Ratings
    Network device monitoring00 Ratings9.198 Ratings
    Activity Monitoring00 Ratings10.01 Ratings
    Management Tasks
    Comparison of Management Tasks features of ALVAO Service Desk and Atera
    Feature
    ALVAO Service Desk
    -
    Ratings
    Atera
    8.8
    111 Ratings
    Patch Management00 Ratings8.1110 Ratings
    Policy-based automation00 Ratings7.696 Ratings
    Remote Access
    Comparison of Remote Access features of ALVAO Service Desk and Atera
    Feature
    ALVAO Service Desk
    -
    Ratings
    Atera
    7.8
    1 Ratings
    Attended device access00 Ratings10.01 Ratings
    Unattended device access00 Ratings10.01 Ratings
    Mobile device access00 Ratings1.01 Ratings
    Virtual device access00 Ratings10.01 Ratings
    Multiple-display support00 Ratings7.01 Ratings
    Multiple concurrent sessions00 Ratings9.01 Ratings
    User Ratings
    ALVAO Service DeskAtera
    Likelihood to Recommend
    6.4
    (1 ratings)
    8.5
    (113 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.6
    (4 ratings)
    Usability
    6.4
    (1 ratings)
    8.8
    (61 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (5 ratings)