ALVAO Service Desk vs. Freshservice

ALVAO Service Desk

1 Reviews and Ratings

Freshservice

268 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ALVAO Service Desk	Score6.4 out of 10	Mid-Size Companies (51-1,000 employees)	ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI…	$1,296 per year 3 agents (minimum)
Freshservice	Score8.8 out of 10	N/A	Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.	$29 per month per agent

Pricing

ALVAO Service Desk

Freshservice

Start: $36
per month (billed annually) per agent (minimum 3)
Standard: $54
per month (billed annually) per agent (minimum 3)
Professional: $63
per month (billed annually) per agent (minimum 3)
Enterprise: $84
per month (billed annually) per agent (minimum 3)

Starter: $29.00
per month per agent
Growth: $59.00
per month per agent
Pro: $119.00
per month per agent
Enterprise: Custom

Pricing Offerings
ALVAO Service Desk	Freshservice
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	Yes

Optional

No setup fee

—

Discount available for annual billing.

Features

ALVAO Service Desk

Freshservice

Comparison of Incident and problem management features of ALVAO Service Desk and Freshservice
Feature	ALVAO Service Desk 5.5 1 Ratings	Freshservice 8.2 142 Ratings
Organize and prioritize service tickets	6.41 Ratings	9.1142 Ratings
Expert directory	7.31 Ratings	8.3100 Ratings
Self-service tools	5.51 Ratings	8.1126 Ratings
Subscription-based notifications	2.71 Ratings	7.9103 Ratings
ITSM collaboration and documentation	5.51 Ratings	7.6117 Ratings
ITSM reports and dashboards	5.51 Ratings	8.1122 Ratings
Service restoration	00 Ratings	8.485 Ratings

Comparison of Change management features of ALVAO Service Desk and Freshservice
Feature	ALVAO Service Desk 5.5 1 Ratings	Freshservice 8.0 109 Ratings
Change requests repository	5.51 Ratings	7.7103 Ratings
Change calendar	00 Ratings	7.887 Ratings
Service-level management	00 Ratings	8.4102 Ratings

Comparison of ITSM asset management features of ALVAO Service Desk and Freshservice
Feature	ALVAO Service Desk - Ratings	Freshservice 7.7 114 Ratings
Configuration mangement	00 Ratings	7.4106 Ratings
Asset management dashboard	00 Ratings	7.5111 Ratings
Policy and contract enforcement	00 Ratings	8.278 Ratings

User Ratings
	ALVAO Service Desk	Freshservice
Likelihood to Recommend	6.4 (1 ratings)	8.5 (143 ratings)
Likelihood to Renew	- (0 ratings)	8.7 (7 ratings)
Usability	6.4 (1 ratings)	9.5 (13 ratings)
Availability	- (0 ratings)	9.0 (5 ratings)
Performance	- (0 ratings)	7.8 (6 ratings)
Support Rating	- (0 ratings)	8.3 (107 ratings)
In-Person Training	- (0 ratings)	7.3 (1 ratings)
Online Training	- (0 ratings)	7.2 (3 ratings)
Implementation Rating	- (0 ratings)	9.1 (8 ratings)
Configurability	- (0 ratings)	7.9 (5 ratings)
Contract Terms and Pricing Model	- (0 ratings)	7.8 (3 ratings)
Ease of integration	- (0 ratings)	6.4 (7 ratings)
Product Scalability	- (0 ratings)	8.1 (6 ratings)
Professional Services	- (0 ratings)	8.6 (4 ratings)
Vendor post-sale	- (0 ratings)	8.3 (4 ratings)
Vendor pre-sale	- (0 ratings)	7.0 (5 ratings)