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Alvaria vs. Amazon Connect

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Alvaria

7 Reviews and Ratings

Amazon Connect

45 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Alvaria

    Score7.2 out of 10
    		N/AMaintaining contact center compliance with industry regulations and protecting sensitive customer data are mission critical to outbound call center operations. Alvaria's Compliant Outreach suite of solutions, part of the larger Alvaria CX Suite, can help. The solution is based on software from the former Noble Systems, which merged with Aspect Software in 2021 to become Alvaria. Noble Systems' technology forms the basis of the Alvaria compliant outbound call center solution.N/A

    Amazon Connect

    Score8.7 out of 10
    		N/ALaunched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature.

    $0

    per profile/per month

    Pricing
    AlvariaAmazon Connect
    Editions & Modules
    No answers on this topic
    Customer Profiles
    $0.0025
    per profile/per month
    Chat
    $0
    per message
    Contact Lens (5 million+ monthly minutes)
    $0.0125
    per minute
    Contact Lens (first 5 million monthly minutes)
    $0.015
    per minute
    Voice
    $0.02
    per minute
    Voice ID
    $0.025
    per transaction
    Tasks
    $0.04
    per task
    Offerings
    Pricing Offerings
    AlvariaAmazon Connect
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    AlvariaAmazon Connect
    Contact Center Software
    Comparison of Contact Center Software features of Alvaria and Amazon Connect
    Feature
    Alvaria
    8.7
    4 Ratings
    Amazon Connect
    7.1
    4 Ratings
    Agent dashboard7.04 Ratings5.04 Ratings
    Validate callers9.11 Ratings7.04 Ratings
    Outbound response8.21 Ratings7.04 Ratings
    Call forwarding9.11 Ratings7.04 Ratings
    Click-to-call (CTC)9.11 Ratings7.04 Ratings
    Warm transfer9.11 Ratings9.04 Ratings
    Predictive dialing9.11 Ratings5.03 Ratings
    Interactive voice response9.11 Ratings6.04 Ratings
    REST APIs9.11 Ratings9.03 Ratings
    Call scripts9.11 Ratings5.04 Ratings
    Call tracking9.11 Ratings7.04 Ratings
    Multichannel integration9.11 Ratings9.04 Ratings
    CRM software integration7.02 Ratings9.04 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Alvaria and Amazon Connect
    Feature
    Alvaria
    8.7
    2 Ratings
    Amazon Connect
    5.7
    4 Ratings
    Inbound call routing9.11 Ratings9.04 Ratings
    Omnichannel inbound routing9.11 Ratings5.04 Ratings
    Recording9.11 Ratings7.04 Ratings
    Quality management6.02 Ratings7.04 Ratings
    Call analytics9.11 Ratings3.04 Ratings
    Historical reporting9.11 Ratings5.04 Ratings
    Live reporting9.11 Ratings5.04 Ratings
    Customer surveys9.11 Ratings5.04 Ratings
    Customer interaction analytics9.11 Ratings5.04 Ratings
    User Ratings
    AlvariaAmazon Connect
    Likelihood to Recommend
    7.0
    (5 ratings)
    7.0
    (4 ratings)
    Support Rating
    9.1
    (1 ratings)
    -
    (0 ratings)