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Alvaria vs. Zoom Contact Center

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Alvaria

    Score7.2 out of 10
    N/AMaintaining contact center compliance with industry regulations and protecting sensitive customer data are mission critical to outbound call center operations. Alvaria's Compliant Outreach suite of solutions, part of the larger Alvaria CX Suite, can help. The solution is based on software from the former Noble Systems, which merged with Aspect Software in 2021 to become Alvaria. Noble Systems' technology forms the basis of the Alvaria compliant outbound call center solution.N/A

    Zoom Contact Center

    Score8.2 out of 10
    N/AZoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.

    $69

    per month per user

    Pricing
    AlvariaZoom Contact Center
    Editions & Modules
    No answers on this topic
    Essentials
    $69
    per month per user
    Premium
    $99
    per month per user
    Elite
    $149
    per month per user
    Offerings
    Pricing Offerings
    AlvariaZoom Contact Center
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    AlvariaZoom Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of Alvaria and Zoom Contact Center
    Feature
    Alvaria
    8.7
    4 Ratings
    Zoom Contact Center
    7.5
    11 Ratings
    Agent dashboard7.04 Ratings7.711 Ratings
    Validate callers9.11 Ratings7.18 Ratings
    Outbound response8.21 Ratings7.88 Ratings
    Call forwarding9.11 Ratings7.07 Ratings
    Click-to-call (CTC)9.11 Ratings7.96 Ratings
    Warm transfer9.11 Ratings8.411 Ratings
    Predictive dialing9.11 Ratings7.46 Ratings
    Interactive voice response9.11 Ratings8.39 Ratings
    REST APIs9.11 Ratings6.97 Ratings
    Call scripts9.11 Ratings7.28 Ratings
    Call tracking9.11 Ratings7.311 Ratings
    Multichannel integration9.11 Ratings8.210 Ratings
    CRM software integration7.02 Ratings6.86 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Alvaria and Zoom Contact Center
    Feature
    Alvaria
    8.7
    2 Ratings
    Zoom Contact Center
    7.8
    10 Ratings
    Inbound call routing9.11 Ratings8.510 Ratings
    Omnichannel inbound routing9.11 Ratings7.98 Ratings
    Recording9.11 Ratings8.69 Ratings
    Quality management6.02 Ratings8.09 Ratings
    Call analytics9.11 Ratings7.510 Ratings
    Historical reporting9.11 Ratings7.310 Ratings
    Live reporting9.11 Ratings7.310 Ratings
    Customer surveys9.11 Ratings8.26 Ratings
    Customer interaction analytics9.11 Ratings7.07 Ratings
    User Ratings
    AlvariaZoom Contact Center
    Likelihood to Recommend
    7.0
    (5 ratings)
    8.0
    (19 ratings)
    Support Rating
    9.1
    (1 ratings)
    -
    (0 ratings)