Alvaria Workforce (formerly Aspect Workforce Management), is a suite of software which combines call center workforce management with advanced analytics features like call recording, speech analytics, eLearning for training, data sharing for schedule optimization across call center or branch locations, and desktop analytics for monitoring and analyzing discrete actions like employee keystrokes and application usage. The Basic, Advanced, and Enterprise tiers include…
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Anaplan
Score 8.7 out of 10
Enterprise companies (1,001+ employees)
Anaplan is a scenario planning and analysis platform designed to optimize decision-making in complex business environments so that enterprises can outpace their competition and the market. By building connections and collaboration across organizational silos, the Anaplan platform surfaces key insights.
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Pricing
Alvaria Workforce
Anaplan
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Pricing Offerings
Alvaria Workforce
Anaplan
Free Trial
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Free/Freemium Version
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Premium Consulting/Integration Services
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No
Entry-level Setup Fee
No setup fee
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Community Pulse
Alvaria Workforce
Anaplan
Features
Alvaria Workforce
Anaplan
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
Alvaria Workforce
-
Ratings
Anaplan
7.4
Ratings
3% below category average
Pixel Perfect reports
00 Ratings
6.40 Ratings
Customizable dashboards
00 Ratings
7.90 Ratings
Report Formatting Templates
00 Ratings
7.90 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
Alvaria Workforce
-
Ratings
Anaplan
9.1
Ratings
11% above category average
Drill-down analysis
00 Ratings
9.10 Ratings
Formatting capabilities
00 Ratings
9.10 Ratings
Report sharing and collaboration
00 Ratings
9.10 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
Alvaria Workforce
-
Ratings
Anaplan
8.4
Ratings
2% above category average
Publish to Web
00 Ratings
8.60 Ratings
Publish to PDF
00 Ratings
7.90 Ratings
Report Versioning
00 Ratings
9.20 Ratings
Report Delivery Scheduling
00 Ratings
7.90 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
Easy workforce management tool and the dashboard is well designed with multiple accessible functionalities. This platform allows easy data collection across other project management systems and the analytics which the tool provides are excellent and very reliable project planning and easy scheduling with effective and excellent management functionalities and initial implementing is also an easy process.
Anaplan is best suited for strategic planning initiatives in industries like CPG, Manufacturing, FS, Pharma. It can handle multiple use cases for each function in the company like Supply chain, Finance, Sales and more. It is one of the best tools I have seen in scenario modelling. It is not suitable for very detailed level planning, essentially execution level eg. Production scheduling.
Due to the level of detail offered via statistics this program can become overwhelming for new users and especially upper management who just needs to see the highlights.
Anaplan is already an established market leader in enterprise planning area. Its flexibility to build multi-dimensional models, real time scenario plannings are proven to be the best features and successfully implemented by global organizations. Anaplan's ambitious product team is ensuring to roll out new features regularly based on customer/ partner feedback. e.g their new improved polaris environment has strong potential to build very large models without worrying about sparsity. The integration with other tools/technologies is being easier (e.g. cloudworks). Hence, considering Anaplan as a platform that has proved to be successful tool in enterprise level planning, its focus on regular feature enhancements and future release roadmaps I believe this platform has potential to evolve further along with our business processes and requirements
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Anaplan is interesting because it is at the same time easy to use and difficult to use. An end user can navigate a well-constructed app, being pointed in the right direction every time they feel a slight bit of confusion, and find everything they need in what feels like a straight line. Similarly, a model builder (developer of sorts) can have the exact same experience, but the journey is longer and more complicated. End users have great experiences with Anaplan, but sometimes model builders have a frustrating one. That is not to say model building is hard (because it truly is not), but things change, and when things change in complex systems, the effort required simply to investigate where a model builder needs to make an adjustment may frustrate them but also frustrate their non-technical bosses. However, the reality is that with complicated businesses, complicated business problems, come complicated solutions. It is actually a testament to Anaplan's capabilities that it has taken on the biggest problems at the biggest companies. It may be daunting to adjust it in those environments, but at least you know it did meet the needs there, which is more than most tools can say.
There are very few outages. Maintenance is scheduled on two or three Saturdays per month, so as not to affect businesses. When there is an outage, users are kept informed of progress to restore the platform and typically this takes no more than an hour. Anaplan customer support is very responsive if we ever have questions about platform issues
Generally, pages load quickly and reports complete within a reasonable timeframe. However, when working with large or complex datasets or during times of multiple active users, performance can sometimes be impacted. That said, much of the performance depends on how the model is built and whether best practices have been followed. Optimized models tend to perform much better, so the experience can be somewhat subjective based on the setup.
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
Support quality has dropped since Thoma Bravo has taken over. I think some serious re-focus needs to happen here -- part of the beauty of being in the Anaplan community was how involved you felt in it before. Before I didn't dread sending a support ticket, now I am starting to.
In my opinion, in-person training is always the best if you have the option to do so. This allows real-time interactions with the instructions, whereas the online training I took required me to write-down questions, email them, and wait for responses. This slows down the process, as you can imagine. That said, in-person training is an extra cost and it likely isn't needed for everyone. I would suggest selecting a small number of people to take in-person training and then having them act as mentors to the rest of your team. That way, as the rest of the team takes the online training, they have a resource to help them in real time.
Learning made easy . One of the best trainings i have attended. Training was very detailed training by the trainer, which helped me understand the basics of the model building. Level 1 training was easy and instructor was most helpful here. Level 2 training was challenging but was able to go thru due to understanding of the basics.
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
Agile methodology and breaking the work down into sprints was very helpful. Implementation required a deeper dive into our data than expected for the consultants to be able to construct the data model. But once it was in place, the focus on knowledge transfer enabled us to be able to use the product effectively after the team rolled off.
BambooHR is also easy to use and the user interface is friendly, but from my experience, it is better for smaller companies or companies that don't have a lot of clientele that they need to work around. The user interface of PARiM is more confusing as well and not as streamlined as Aspect's.
Anaplan is one of the only tools flexible to handle bespoke commission calculations. In addition to Sales Performance Management, Anaplan can be used to support other business functions, such as workforce planning or financial planning & analysis. Anaplan provides the scalability needed for an enterprise-level solution. While taking longer to implement, it also can provide a greater ROI.
We have managed to leverage Anaplan for financial planning and forecasting across the business. It is now used by almost every department, with more than 50 users (but I know of companies that have hundreds of users) and still the platform is quick and reliable. It is easy to make changes to divisions and departments or add users and apply different user settings - the core part of the model is not affected and end users can continue their work without any disruption
Improved service level: By utilizing the forecasting features and scheduling optimizers in the software, service level objections can be increased greatly- especially in a multi-skill environment.
Reduced workload for back-office employees: Being able to quickly schedule in bulk, quickly create forecasts, automate reports, and have agents' schedule requests automatically approved or denied can save massive amounts of time.
Agent efficency: By providing multiple tools to gauge agents' adherence, you can see massive improvements in the way your call center agents adhere to their schedule; which in turn, improves service level.
Reduction in time spent by sales ops team in processing compensation by almost 20 %
Ability to drill down into each compensation calculation to understand the details of how the comp is calculated. This has provided more transparency / traceability to end users
we are able to release updates to the system faster as it is easier to maintain and sync