Amazon Chime vs. Avaya UCaaS

Amazon Chime

75 Reviews and Ratings

Avaya UCaaS

243 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Amazon Chime	Score5.6 out of 10	N/A	Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.	$0 per minute
Avaya UCaaS	Score8.7 out of 10	N/A	Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, and task management. The software enables users to create collaboration in real-time using any device or system through one platform.	N/A

Pricing

Amazon Chime

Avaya UCaaS

Business Calling - Inbound: $0.002216
per minute
Business Calling - Phone Numbers: $1
per number per month, US Only
Meetings - Pro: $3
*per user per day
Meetings - Basic: Free
Business Calling - Outbound: Country Dependent
per minute
Business Calling - Receive Text: Free
US Only
Business Calling - Send Text: Country Dependent

No answers on this topic

Pricing Offerings
Amazon Chime	Avaya UCaaS
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

*up to $15.00 per user per month

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Features

Amazon Chime

Avaya UCaaS

Comparison of Performance & Compatibility of Online Events Software features of Amazon Chime and Avaya UCaaS
Feature	Amazon Chime 10.0 26 Ratings	Avaya UCaaS 5.9 22 Ratings
High quality audio	10.026 Ratings	7.922 Ratings
High quality video	10.026 Ratings	6.618 Ratings
Low bandwidth requirements	10.021 Ratings	00 Ratings
Mobile support	10.021 Ratings	00 Ratings

Comparison of Screen Sharing features of Amazon Chime and Avaya UCaaS
Feature	Amazon Chime 9.2 25 Ratings	Avaya UCaaS 8.3 14 Ratings
Desktop sharing	10.025 Ratings	8.314 Ratings
Whiteboards	8.311 Ratings	00 Ratings

Comparison of Online Meetings / Events features of Amazon Chime and Avaya UCaaS
Feature	Amazon Chime 9.7 25 Ratings	Avaya UCaaS 8.8 17 Ratings
Calendar integration	10.022 Ratings	9.017 Ratings
Meeting initiation	10.024 Ratings	9.017 Ratings
Integrates with social media	8.39 Ratings	00 Ratings
Record meetings / events	10.023 Ratings	8.113 Ratings
Slideshows	10.021 Ratings	00 Ratings

Comparison of Online Events Collaboration features of Amazon Chime and Avaya UCaaS
Feature	Amazon Chime 10.0 22 Ratings	Avaya UCaaS 8.5 16 Ratings
Live chat	10.022 Ratings	8.016 Ratings
Audience polling	10.010 Ratings	00 Ratings
Q&A	10.012 Ratings	00 Ratings

Comparison of Online Events Security features of Amazon Chime and Avaya UCaaS
Feature	Amazon Chime 10.0 22 Ratings	Avaya UCaaS 7.5 20 Ratings
User authentication	10.018 Ratings	7.519 Ratings
Participant roles & permissions	10.021 Ratings	7.519 Ratings
Confidential attendee list	10.016 Ratings	00 Ratings

Comparison of VoIP system collaboration features of Amazon Chime and Avaya UCaaS
Feature	Amazon Chime 10.0 1 Ratings	Avaya UCaaS - Ratings
Video conferencing	10.01 Ratings	00 Ratings
Audio conferencing	10.01 Ratings	00 Ratings
Video screen sharing	10.01 Ratings	00 Ratings
Instant messaging	10.01 Ratings	00 Ratings

Comparison of Cloud PBX features of Amazon Chime and Avaya UCaaS
Feature	Amazon Chime - Ratings	Avaya UCaaS 7.8 26 Ratings
Hosted PBX	00 Ratings	8.118 Ratings
Multi-level Interactive Voice Response (IVR)	00 Ratings	6.917 Ratings
Directory of employee names	00 Ratings	8.023 Ratings

Comparison of Call Management features of Amazon Chime and Avaya UCaaS
Feature	Amazon Chime - Ratings	Avaya UCaaS 8.5 26 Ratings
Answering rules	00 Ratings	7.524 Ratings
Call recording	00 Ratings	8.320 Ratings
Call park	00 Ratings	9.421 Ratings
Call screening	00 Ratings	9.420 Ratings
Message alerts	00 Ratings	8.423 Ratings
Business SMS/External Messaging	00 Ratings	8.314 Ratings
Online Fax	00 Ratings	8.711 Ratings
Voicemail Transcription	00 Ratings	7.820 Ratings

Comparison of Mobile apps features of Amazon Chime and Avaya UCaaS
Feature	Amazon Chime - Ratings	Avaya UCaaS 7.7 23 Ratings
Mobile app for iOS	00 Ratings	8.418 Ratings
Mobile app for Android	00 Ratings	7.020 Ratings

Comparison of Unified Communications Platform and Collaboration features of Amazon Chime and Avaya UCaaS
Feature	Amazon Chime - Ratings	Avaya UCaaS 7.9 18 Ratings
Centralized communications management	00 Ratings	7.216 Ratings
Team messaging	00 Ratings	7.915 Ratings
Team document sharing	00 Ratings	8.313 Ratings
Call and meeting analytics	00 Ratings	8.216 Ratings

User Ratings
	Amazon Chime	Avaya UCaaS
Likelihood to Recommend	10.0 (27 ratings)	8.7 (100 ratings)
Likelihood to Renew	- (0 ratings)	6.6 (7 ratings)
Usability	- (0 ratings)	7.6 (7 ratings)
Availability	- (0 ratings)	9.0 (5 ratings)
Performance	- (0 ratings)	7.9 (5 ratings)
Support Rating	8.8 (9 ratings)	4.8 (83 ratings)
In-Person Training	- (0 ratings)	6.8 (2 ratings)
Online Training	- (0 ratings)	9.1 (1 ratings)
Implementation Rating	- (0 ratings)	8.1 (6 ratings)
Configurability	- (0 ratings)	6.3 (3 ratings)
Contract Terms and Pricing Model	- (0 ratings)	9.5 (2 ratings)
Ease of integration	- (0 ratings)	6.5 (2 ratings)
Product Scalability	- (0 ratings)	6.3 (3 ratings)
Professional Services	- (0 ratings)	10.0 (1 ratings)
Vendor post-sale	- (0 ratings)	6.6 (3 ratings)
Vendor pre-sale	- (0 ratings)	7.3 (3 ratings)