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Amazon Connect vs. Bright Pattern Contact Center

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Amazon Connect

45 Reviews and Ratings

Bright Pattern Contact Center

41 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amazon Connect

    Score8.8 out of 10
    		N/ALaunched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature.

    $0

    per profile/per month

    Bright Pattern Contact Center

    Score9.1 out of 10
    Enterprise companies (1,001+ employees)
    		Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be…N/A
    Pricing
    Amazon ConnectBright Pattern Contact Center
    Editions & Modules
    Customer Profiles
    $0.0025
    per profile/per month
    Chat
    $0
    per message
    Contact Lens (5 million+ monthly minutes)
    $0.0125
    per minute
    Contact Lens (first 5 million monthly minutes)
    $0.015
    per minute
    Voice
    $0.02
    per minute
    Voice ID
    $0.025
    per transaction
    Tasks
    $0.04
    per task
    Omnichannel CX
    -
    per month per seat
    Call Center Standard
    -
    per month per seat
    Digital CX
    -
    per month per seat
    Offerings
    Pricing Offerings
    Amazon ConnectBright Pattern Contact Center
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer
    More Pricing Information
    Features
    Amazon ConnectBright Pattern Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of Amazon Connect and Bright Pattern Contact Center
    Feature
    Amazon Connect
    7.1
    4 Ratings
    Bright Pattern Contact Center
    7.9
    31 Ratings
    Agent dashboard5.04 Ratings8.130 Ratings
    Validate callers7.04 Ratings8.128 Ratings
    Outbound response7.04 Ratings8.128 Ratings
    Call forwarding7.04 Ratings8.127 Ratings
    Click-to-call (CTC)7.04 Ratings8.024 Ratings
    Warm transfer9.04 Ratings8.230 Ratings
    Predictive dialing5.03 Ratings9.025 Ratings
    Interactive voice response6.04 Ratings8.328 Ratings
    REST APIs9.03 Ratings7.427 Ratings
    Call scripts5.04 Ratings8.224 Ratings
    Call tracking7.04 Ratings8.126 Ratings
    Multichannel integration9.04 Ratings7.226 Ratings
    CRM software integration9.04 Ratings6.227 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Amazon Connect and Bright Pattern Contact Center
    Feature
    Amazon Connect
    5.7
    4 Ratings
    Bright Pattern Contact Center
    7.9
    29 Ratings
    Inbound call routing9.04 Ratings8.228 Ratings
    Omnichannel inbound routing5.04 Ratings8.127 Ratings
    Recording7.04 Ratings8.929 Ratings
    Quality management7.04 Ratings7.227 Ratings
    Call analytics3.04 Ratings8.124 Ratings
    Historical reporting5.04 Ratings8.129 Ratings
    Live reporting5.04 Ratings7.227 Ratings
    Customer surveys5.04 Ratings8.126 Ratings
    Customer interaction analytics5.04 Ratings7.121 Ratings
    User Ratings
    Amazon ConnectBright Pattern Contact Center
    Likelihood to Recommend
    7.0
    (4 ratings)
    9.1
    (31 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (2 ratings)
    Usability
    -
    (0 ratings)
    8.3
    (31 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (31 ratings)
    In-Person Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.3
    (5 ratings)
    Configurability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)