Amazon Connect vs. Broadvoice | GoContact

Amazon Connect

45 Reviews and Ratings

Broadvoice | GoContact

543 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Amazon Connect	Score8.8 out of 10	N/A	Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature.	$0 per profile/per month
Broadvoice \| GoContact	Score9.1 out of 10	N/A	Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.	$10 per month per seat

Pricing

Amazon Connect

Broadvoice | GoContact

Customer Profiles: $0.0025
per profile/per month
Chat: $0
per message
Contact Lens (5 million+ monthly minutes): $0.0125
per minute
Contact Lens (first 5 million monthly minutes): $0.015
per minute
Voice: $0.02
per minute
Voice ID: $0.025
per transaction
Tasks: $0.04
per task

b-hive Standard Seat - Call Paths: $7
per month
b-hive Metered Seat Cloud PBX: $10
per month per user
b-hive Pro Seat - Call Paths: $10
per month
SIP Trunking - Metered: $11
per month per user
SIP Trunking - Unlimited: $17
per month per user
b-hive Standard Seat Cloud PBX: $18
per month per user
b-hive Pro Seat Cloud PBX: $23
per month per user
Contact Center: Contact Sales

Pricing Offerings
Amazon Connect	Broadvoice \| GoContact
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

Optional

—

Pricing Based on 3 Year Terms

Features

Amazon Connect

Broadvoice | GoContact

Comparison of Contact Center Software features of Amazon Connect and Broadvoice | GoContact
Feature	Amazon Connect 7.1 4 Ratings	Broadvoice \| GoContact - Ratings
Agent dashboard	5.04 Ratings	00 Ratings
Validate callers	7.04 Ratings	00 Ratings
Outbound response	7.04 Ratings	00 Ratings
Call forwarding	7.04 Ratings	00 Ratings
Click-to-call (CTC)	7.04 Ratings	00 Ratings
Warm transfer	9.04 Ratings	00 Ratings
Predictive dialing	5.03 Ratings	00 Ratings
Interactive voice response	6.04 Ratings	00 Ratings
REST APIs	9.03 Ratings	00 Ratings
Call scripts	5.04 Ratings	00 Ratings
Call tracking	7.04 Ratings	00 Ratings
Multichannel integration	9.04 Ratings	00 Ratings
CRM software integration	9.04 Ratings	00 Ratings

Comparison of Workforce Optimization (WFO) features of Amazon Connect and Broadvoice | GoContact
Feature	Amazon Connect 5.7 4 Ratings	Broadvoice \| GoContact - Ratings
Inbound call routing	9.04 Ratings	00 Ratings
Omnichannel inbound routing	5.04 Ratings	00 Ratings
Recording	7.04 Ratings	00 Ratings
Quality management	7.04 Ratings	00 Ratings
Call analytics	3.04 Ratings	00 Ratings
Historical reporting	5.04 Ratings	00 Ratings
Live reporting	5.04 Ratings	00 Ratings
Customer surveys	5.04 Ratings	00 Ratings
Customer interaction analytics	5.04 Ratings	00 Ratings

Comparison of Performance & Compatibility of Online Events Software features of Amazon Connect and Broadvoice | GoContact
Feature	Amazon Connect - Ratings	Broadvoice \| GoContact 8.7 125 Ratings
High quality audio	00 Ratings	8.7124 Ratings
High quality video	00 Ratings	8.739 Ratings

Comparison of Online Meetings / Events features of Amazon Connect and Broadvoice | GoContact
Feature	Amazon Connect - Ratings	Broadvoice \| GoContact 8.9 29 Ratings
Calendar integration	00 Ratings	8.924 Ratings
Meeting initiation	00 Ratings	8.926 Ratings
Record meetings / events	00 Ratings	8.921 Ratings

Comparison of Online Events Collaboration features of Amazon Connect and Broadvoice | GoContact
Feature	Amazon Connect - Ratings	Broadvoice \| GoContact 8.7 23 Ratings
Live chat	00 Ratings	8.723 Ratings

Comparison of Online Events Security features of Amazon Connect and Broadvoice | GoContact
Feature	Amazon Connect - Ratings	Broadvoice \| GoContact 8.7 46 Ratings
User authentication	00 Ratings	8.740 Ratings
Participant roles & permissions	00 Ratings	8.745 Ratings

Comparison of Cloud PBX features of Amazon Connect and Broadvoice | GoContact
Feature	Amazon Connect - Ratings	Broadvoice \| GoContact 8.5 137 Ratings
Hosted PBX	00 Ratings	8.685 Ratings
Multi-level Interactive Voice Response (IVR)	00 Ratings	8.462 Ratings
Directory of employee names	00 Ratings	8.5117 Ratings

Comparison of Call Management features of Amazon Connect and Broadvoice | GoContact
Feature	Amazon Connect - Ratings	Broadvoice \| GoContact 8.5 166 Ratings
Answering rules	00 Ratings	8.7144 Ratings
Call recording	00 Ratings	8.9109 Ratings
Call park	00 Ratings	8.7136 Ratings
Call screening	00 Ratings	8.7117 Ratings
Message alerts	00 Ratings	8.5132 Ratings
Business SMS/External Messaging	00 Ratings	8.065 Ratings
Online Fax	00 Ratings	8.178 Ratings
Voicemail Transcription	00 Ratings	8.794 Ratings

Comparison of Mobile apps features of Amazon Connect and Broadvoice | GoContact
Feature	Amazon Connect - Ratings	Broadvoice \| GoContact 8.5 117 Ratings
Mobile app for iOS	00 Ratings	8.4106 Ratings
Mobile app for Android	00 Ratings	8.665 Ratings

Comparison of Unified Communications Platform and Collaboration features of Amazon Connect and Broadvoice | GoContact
Feature	Amazon Connect - Ratings	Broadvoice \| GoContact 8.7 63 Ratings
Centralized communications management	00 Ratings	8.754 Ratings
Team messaging	00 Ratings	8.836 Ratings
Team document sharing	00 Ratings	8.923 Ratings
Call and meeting analytics	00 Ratings	8.437 Ratings

User Ratings
	Amazon Connect	Broadvoice \| GoContact
Likelihood to Recommend	7.0 (4 ratings)	9.1 (313 ratings)
Likelihood to Renew	- (0 ratings)	7.0 (21 ratings)
Usability	- (0 ratings)	8.4 (70 ratings)
Availability	- (0 ratings)	8.8 (2 ratings)
Performance	- (0 ratings)	7.6 (2 ratings)
Support Rating	- (0 ratings)	8.6 (19 ratings)
In-Person Training	- (0 ratings)	7.4 (3 ratings)
Online Training	- (0 ratings)	8.2 (2 ratings)
Implementation Rating	- (0 ratings)	7.1 (9 ratings)
Configurability	- (0 ratings)	7.0 (2 ratings)
Contract Terms and Pricing Model	- (0 ratings)	9.1 (1 ratings)
Product Scalability	- (0 ratings)	5.5 (2 ratings)
Vendor post-sale	- (0 ratings)	9.1 (3 ratings)
Vendor pre-sale	- (0 ratings)	9.1 (3 ratings)