Amazon Connect vs. Cisco Finesse
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Amazon Connect | Score8.8 out of 10 | N/A | Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature. | $0 per profile/per month |
 Cisco Finesse | Score5.5 out of 10 | N/A | Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives. | N/A |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Amazon Connect | Cisco Finesse | |
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| Likelihood to Recommend | 7.0 | 5.0 |
| Usability | - | 5.0 |
| Support Rating | - | 10.0 |