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Amazon Connect vs. CloudTalk

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Amazon Connect

45 Reviews and Ratings

CloudTalk

66 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amazon Connect

    Score8.8 out of 10
    		N/ALaunched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature.

    $0

    per profile/per month

    CloudTalk

    Score7.2 out of 10
    		N/ACloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…

    $27

    per month per user

    Pricing
    Amazon ConnectCloudTalk
    Editions & Modules
    Customer Profiles
    $0.0025
    per profile/per month
    Chat
    $0
    per message
    Contact Lens (5 million+ monthly minutes)
    $0.0125
    per minute
    Contact Lens (first 5 million monthly minutes)
    $0.015
    per minute
    Voice
    $0.02
    per minute
    Voice ID
    $0.025
    per transaction
    Tasks
    $0.04
    per task
    CloudTalk Lite
    $27
    per month per user
    CloudTalk Essential
    $39
    per month per user
    CloudTalk Expert
    $69
    per month per user
    CloudTalk Custom
    Custom Pricing
    per user or company/month (invoiced annually)
    Offerings
    Pricing Offerings
    Amazon ConnectCloudTalk
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—A discount is offered for annual billing.
    More Pricing Information
    Features
    Amazon ConnectCloudTalk
    Contact Center Software
    Comparison of Contact Center Software features of Amazon Connect and CloudTalk
    Feature
    Amazon Connect
    7.1
    4 Ratings
    CloudTalk
    9.8
    45 Ratings
    Agent dashboard5.04 Ratings10.045 Ratings
    Validate callers7.04 Ratings9.840 Ratings
    Outbound response7.04 Ratings10.041 Ratings
    Call forwarding7.04 Ratings9.940 Ratings
    Click-to-call (CTC)7.04 Ratings9.839 Ratings
    Warm transfer9.04 Ratings9.631 Ratings
    Predictive dialing5.03 Ratings10.025 Ratings
    Interactive voice response6.04 Ratings9.929 Ratings
    REST APIs9.03 Ratings9.630 Ratings
    Call scripts5.04 Ratings9.125 Ratings
    Call tracking7.04 Ratings9.436 Ratings
    Multichannel integration9.04 Ratings9.930 Ratings
    CRM software integration9.04 Ratings9.936 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Amazon Connect and CloudTalk
    Feature
    Amazon Connect
    5.7
    4 Ratings
    CloudTalk
    9.9
    42 Ratings
    Inbound call routing9.04 Ratings10.036 Ratings
    Omnichannel inbound routing5.04 Ratings9.929 Ratings
    Recording7.04 Ratings9.938 Ratings
    Quality management7.04 Ratings9.934 Ratings
    Call analytics3.04 Ratings10.040 Ratings
    Historical reporting5.04 Ratings9.937 Ratings
    Live reporting5.04 Ratings9.935 Ratings
    Customer surveys5.04 Ratings9.927 Ratings
    Customer interaction analytics5.04 Ratings9.926 Ratings
    User Ratings
    Amazon ConnectCloudTalk
    Likelihood to Recommend
    7.0
    (4 ratings)
    10.0
    (45 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (1 ratings)
    Usability
    -
    (0 ratings)
    7.7
    (5 ratings)
    Support Rating
    -
    (0 ratings)
    3.6
    (11 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (1 ratings)