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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amazon Connect

    Score8.8 out of 10
    N/ALaunched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature.

    $0

    per profile/per month

    Five9

    Score8.4 out of 10
    N/AFive9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.

    $119

    per month

    Pricing
    Amazon ConnectFive9
    Editions & Modules
    Customer Profiles
    $0.0025
    per profile/per month
    Chat
    $0
    per message
    Contact Lens (5 million+ monthly minutes)
    $0.0125
    per minute
    Contact Lens (first 5 million monthly minutes)
    $0.015
    per minute
    Voice
    $0.02
    per minute
    Voice ID
    $0.025
    per transaction
    Tasks
    $0.04
    per task
    Core
    $119
    per month
    Digital
    $119
    per month
    Premium
    Contact sales team
    Contact sales team
    Optimum
    Contact sales team
    Contact sales team
    Ultimate
    Contact sales team
    Contact sales team
    Offerings
    Pricing Offerings
    Amazon ConnectFive9
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing
    More Pricing Information
    Community Pulse
    Amazon ConnectFive9
    Considered Both Products
    Amazon AWS
    No answer on this topic
    Five9
    Chose Five9
    We use Five9 as a tool to make and receive calls from various departments such as Customer Care, Underwriting, Claims, and others. These departments have experienced issues primarily from supervisor consoles because they sometimes lose access without making significant changes …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Amazon ConnectFive9
    Contact Center Software
    Comparison of Contact Center Software features of Amazon Connect and Five9
    Feature
    Amazon Connect
    7.1
    4 Ratings
    Five9
    8.0
    14 Ratings
    Agent dashboard5.04 Ratings7.514 Ratings
    Validate callers7.04 Ratings6.213 Ratings
    Outbound response7.04 Ratings7.112 Ratings
    Call forwarding7.04 Ratings8.110 Ratings
    Click-to-call (CTC)7.04 Ratings9.910 Ratings
    Warm transfer9.04 Ratings8.012 Ratings
    Predictive dialing5.03 Ratings10.011 Ratings
    Interactive voice response6.04 Ratings10.010 Ratings
    REST APIs9.03 Ratings8.09 Ratings
    Call scripts5.04 Ratings5.111 Ratings
    Call tracking7.04 Ratings8.514 Ratings
    Multichannel integration9.04 Ratings6.513 Ratings
    CRM software integration9.04 Ratings8.513 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Amazon Connect and Five9
    Feature
    Amazon Connect
    5.7
    4 Ratings
    Five9
    8.6
    23 Ratings
    Inbound call routing9.04 Ratings8.512 Ratings
    Omnichannel inbound routing5.04 Ratings6.610 Ratings
    Recording7.04 Ratings9.013 Ratings
    Quality management7.04 Ratings8.023 Ratings
    Call analytics3.04 Ratings10.013 Ratings
    Historical reporting5.04 Ratings8.514 Ratings
    Live reporting5.04 Ratings8.012 Ratings
    Customer surveys5.04 Ratings00 Ratings
    Customer interaction analytics5.04 Ratings10.011 Ratings
    User Ratings
    Amazon ConnectFive9
    Likelihood to Recommend
    7.0
    (4 ratings)
    6.5
    (38 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (9 ratings)
    Online Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)