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Amazon Connect vs. LivePerson Conversational Cloud

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Amazon Connect

45 Reviews and Ratings

LivePerson Conversational Cloud

41 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amazon Connect

    Score8.8 out of 10
    		N/ALaunched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature.

    $0

    per profile/per month

    LivePerson Conversational Cloud

    Score9.1 out of 10
    		N/AThe LivePerson Conversational Cloud is a contact center solution used to create personalized, connected customer experiences across voice and messaging. The solution balances human agents, intelligent automations, and Conversational AI, across voice and messaging.N/A
    Pricing
    Amazon ConnectLivePerson Conversational Cloud
    Editions & Modules
    Customer Profiles
    $0.0025
    per profile/per month
    Chat
    $0
    per message
    Contact Lens (5 million+ monthly minutes)
    $0.0125
    per minute
    Contact Lens (first 5 million monthly minutes)
    $0.015
    per minute
    Voice
    $0.02
    per minute
    Voice ID
    $0.025
    per transaction
    Tasks
    $0.04
    per task
    No answers on this topic
    Offerings
    Pricing Offerings
    Amazon ConnectLivePerson Conversational Cloud
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Amazon ConnectLivePerson Conversational Cloud
    Contact Center Software
    Comparison of Contact Center Software features of Amazon Connect and LivePerson Conversational Cloud
    Feature
    Amazon Connect
    7.1
    4 Ratings
    LivePerson Conversational Cloud
    -
    Ratings
    Agent dashboard5.04 Ratings00 Ratings
    Validate callers7.04 Ratings00 Ratings
    Outbound response7.04 Ratings00 Ratings
    Call forwarding7.04 Ratings00 Ratings
    Click-to-call (CTC)7.04 Ratings00 Ratings
    Warm transfer9.04 Ratings00 Ratings
    Predictive dialing5.03 Ratings00 Ratings
    Interactive voice response6.04 Ratings00 Ratings
    REST APIs9.03 Ratings00 Ratings
    Call scripts5.04 Ratings00 Ratings
    Call tracking7.04 Ratings00 Ratings
    Multichannel integration9.04 Ratings00 Ratings
    CRM software integration9.04 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Amazon Connect and LivePerson Conversational Cloud
    Feature
    Amazon Connect
    5.7
    4 Ratings
    LivePerson Conversational Cloud
    -
    Ratings
    Inbound call routing9.04 Ratings00 Ratings
    Omnichannel inbound routing5.04 Ratings00 Ratings
    Recording7.04 Ratings00 Ratings
    Quality management7.04 Ratings00 Ratings
    Call analytics3.04 Ratings00 Ratings
    Historical reporting5.04 Ratings00 Ratings
    Live reporting5.04 Ratings00 Ratings
    Customer surveys5.04 Ratings00 Ratings
    Customer interaction analytics5.04 Ratings00 Ratings
    User Ratings
    Amazon ConnectLivePerson Conversational Cloud
    Likelihood to Recommend
    7.0
    (4 ratings)
    8.0
    (14 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (10 ratings)