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Amazon Connect vs. Microsoft Dynamics 365

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Amazon Connect

45 Reviews and Ratings

Microsoft Dynamics 365

954 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amazon Connect

    Score8.8 out of 10
    		N/ALaunched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature.

    $0

    per profile/per month

    Microsoft Dynamics 365

    Score7.4 out of 10
    		N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    Pricing
    Amazon ConnectMicrosoft Dynamics 365
    Editions & Modules
    Customer Profiles
    $0.0025
    per profile/per month
    Chat
    $0
    per message
    Contact Lens (5 million+ monthly minutes)
    $0.0125
    per minute
    Contact Lens (first 5 million monthly minutes)
    $0.015
    per minute
    Voice
    $0.02
    per minute
    Voice ID
    $0.025
    per transaction
    Tasks
    $0.04
    per task
    No answers on this topic
    Offerings
    Pricing Offerings
    Amazon ConnectMicrosoft Dynamics 365
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Amazon ConnectMicrosoft Dynamics 365
    Contact Center Software
    Comparison of Contact Center Software features of Amazon Connect and Microsoft Dynamics 365
    Feature
    Amazon Connect
    7.1
    4 Ratings
    Microsoft Dynamics 365
    -
    Ratings
    Agent dashboard5.04 Ratings00 Ratings
    Validate callers7.04 Ratings00 Ratings
    Outbound response7.04 Ratings00 Ratings
    Call forwarding7.04 Ratings00 Ratings
    Click-to-call (CTC)7.04 Ratings00 Ratings
    Warm transfer9.04 Ratings00 Ratings
    Predictive dialing5.03 Ratings00 Ratings
    Interactive voice response6.04 Ratings00 Ratings
    REST APIs9.03 Ratings00 Ratings
    Call scripts5.04 Ratings00 Ratings
    Call tracking7.04 Ratings00 Ratings
    Multichannel integration9.04 Ratings00 Ratings
    CRM software integration9.04 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Amazon Connect and Microsoft Dynamics 365
    Feature
    Amazon Connect
    5.7
    4 Ratings
    Microsoft Dynamics 365
    -
    Ratings
    Inbound call routing9.04 Ratings00 Ratings
    Omnichannel inbound routing5.04 Ratings00 Ratings
    Recording7.04 Ratings00 Ratings
    Quality management7.04 Ratings00 Ratings
    Call analytics3.04 Ratings00 Ratings
    Historical reporting5.04 Ratings00 Ratings
    Live reporting5.04 Ratings00 Ratings
    Customer surveys5.04 Ratings00 Ratings
    Customer interaction analytics5.04 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Amazon Connect and Microsoft Dynamics 365
    Feature
    Amazon Connect
    -
    Ratings
    Microsoft Dynamics 365
    6.9
    70 Ratings
    Customer data management / contact management00 Ratings8.069 Ratings
    Workflow management00 Ratings8.067 Ratings
    Territory management00 Ratings6.051 Ratings
    Opportunity management00 Ratings7.063 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings7.066 Ratings
    Contract management00 Ratings7.052 Ratings
    Quote & order management00 Ratings6.048 Ratings
    Interaction tracking00 Ratings7.060 Ratings
    Channel / partner relationship management00 Ratings6.051 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Amazon Connect and Microsoft Dynamics 365
    Feature
    Amazon Connect
    -
    Ratings
    Microsoft Dynamics 365
    6.7
    55 Ratings
    Case management00 Ratings6.051 Ratings
    Call center management00 Ratings7.045 Ratings
    Help desk management00 Ratings7.049 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Amazon Connect and Microsoft Dynamics 365
    Feature
    Amazon Connect
    -
    Ratings
    Microsoft Dynamics 365
    7.5
    67 Ratings
    Lead management00 Ratings8.061 Ratings
    Email marketing00 Ratings7.062 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Amazon Connect and Microsoft Dynamics 365
    Feature
    Amazon Connect
    -
    Ratings
    Microsoft Dynamics 365
    8.3
    64 Ratings
    Task management00 Ratings8.059 Ratings
    Billing and invoicing management00 Ratings8.044 Ratings
    Reporting00 Ratings9.053 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Amazon Connect and Microsoft Dynamics 365
    Feature
    Amazon Connect
    -
    Ratings
    Microsoft Dynamics 365
    7.0
    65 Ratings
    Forecasting00 Ratings7.055 Ratings
    Pipeline visualization00 Ratings5.061 Ratings
    Customizable reports00 Ratings9.064 Ratings
    Customization
    Comparison of Customization features of Amazon Connect and Microsoft Dynamics 365
    Feature
    Amazon Connect
    -
    Ratings
    Microsoft Dynamics 365
    7.8
    67 Ratings
    Custom fields00 Ratings8.165 Ratings
    Custom objects00 Ratings8.060 Ratings
    Scripting environment00 Ratings7.048 Ratings
    API for custom integration00 Ratings8.052 Ratings
    Security
    Comparison of Security features of Amazon Connect and Microsoft Dynamics 365
    Feature
    Amazon Connect
    -
    Ratings
    Microsoft Dynamics 365
    6.5
    62 Ratings
    Single sign-on capability00 Ratings7.056 Ratings
    Role-based user permissions00 Ratings6.057 Ratings
    Social CRM
    Comparison of Social CRM features of Amazon Connect and Microsoft Dynamics 365
    Feature
    Amazon Connect
    -
    Ratings
    Microsoft Dynamics 365
    7.5
    37 Ratings
    Social data00 Ratings8.036 Ratings
    Social engagement00 Ratings7.037 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Amazon Connect and Microsoft Dynamics 365
    Feature
    Amazon Connect
    -
    Ratings
    Microsoft Dynamics 365
    6.5
    56 Ratings
    Marketing automation00 Ratings7.056 Ratings
    Compensation management00 Ratings6.029 Ratings
    Platform
    Comparison of Platform features of Amazon Connect and Microsoft Dynamics 365
    Feature
    Amazon Connect
    -
    Ratings
    Microsoft Dynamics 365
    7.0
    48 Ratings
    Mobile access00 Ratings7.048 Ratings
    User Ratings
    Amazon ConnectMicrosoft Dynamics 365
    Likelihood to Recommend
    7.0
    (4 ratings)
    6.5
    (90 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (20 ratings)
    Usability
    -
    (0 ratings)
    6.5
    (20 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (11 ratings)
    Online Training
    -
    (0 ratings)
    7.5
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.2
    (4 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    3.8
    (3 ratings)
    Professional Services
    -
    (0 ratings)
    9.0
    (1 ratings)