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Amazon Connect vs. Microsoft Teams

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Amazon Connect

45 Reviews and Ratings

Microsoft Teams

6,736 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amazon Connect

    Score8.8 out of 10
    		N/ALaunched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature.

    $0

    per profile/per month

    Microsoft Teams

    Score7.9 out of 10
    		N/AMicrosoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

    $4.80

    per month per user

    Pricing
    Amazon ConnectMicrosoft Teams
    Editions & Modules
    Customer Profiles
    $0.0025
    per profile/per month
    Chat
    $0
    per message
    Contact Lens (5 million+ monthly minutes)
    $0.0125
    per minute
    Contact Lens (first 5 million monthly minutes)
    $0.015
    per minute
    Voice
    $0.02
    per minute
    Voice ID
    $0.025
    per transaction
    Tasks
    $0.04
    per task
    Microsoft Teams Essentials
    $4.80
    per month per user
    Microsoft Teams Enterprise
    $5.25
    per month (paid yearly) per user
    Microsoft Teams Enterprise
    $5.25
    per month per user
    Microsoft 365 Business Basic
    $7.20
    per month per user
    Microsoft 365 Business Standard
    $15
    per month per user
    Offerings
    Pricing Offerings
    Amazon ConnectMicrosoft Teams
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discounts are available for non profit organizations.
    More Pricing Information
    Community Pulse
    Amazon ConnectMicrosoft Teams
    Considered Both Products
    Amazon AWS
    Navidut Tauhid
    Information Technology Instructor in Engineering at HCL technologies (Information Technology & Services, 10,001+ employees)
    Chose Amazon Connect
    Amazon Connect has lots of free training available for partners and in general. So many demos are available to practice. It's free to test and gain more confidence before deploying in real world scenarios. You can use other AWS features to be integrated with Amazon cloud. …
    Incentivized
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Amazon ConnectMicrosoft Teams
    Contact Center Software
    Comparison of Contact Center Software features of Amazon Connect and Microsoft Teams
    Feature
    Amazon Connect
    7.1
    4 Ratings
    Microsoft Teams
    -
    Ratings
    Agent dashboard5.04 Ratings00 Ratings
    Validate callers7.04 Ratings00 Ratings
    Outbound response7.04 Ratings00 Ratings
    Call forwarding7.04 Ratings00 Ratings
    Click-to-call (CTC)7.04 Ratings00 Ratings
    Warm transfer9.04 Ratings00 Ratings
    Predictive dialing5.03 Ratings00 Ratings
    Interactive voice response6.04 Ratings00 Ratings
    REST APIs9.03 Ratings00 Ratings
    Call scripts5.04 Ratings00 Ratings
    Call tracking7.04 Ratings00 Ratings
    Multichannel integration9.04 Ratings00 Ratings
    CRM software integration9.04 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Amazon Connect and Microsoft Teams
    Feature
    Amazon Connect
    5.7
    4 Ratings
    Microsoft Teams
    -
    Ratings
    Inbound call routing9.04 Ratings00 Ratings
    Omnichannel inbound routing5.04 Ratings00 Ratings
    Recording7.04 Ratings00 Ratings
    Quality management7.04 Ratings00 Ratings
    Call analytics3.04 Ratings00 Ratings
    Historical reporting5.04 Ratings00 Ratings
    Live reporting5.04 Ratings00 Ratings
    Customer surveys5.04 Ratings00 Ratings
    Customer interaction analytics5.04 Ratings00 Ratings
    Project Management
    Comparison of Project Management features of Amazon Connect and Microsoft Teams
    Feature
    Amazon Connect
    -
    Ratings
    Microsoft Teams
    6.9
    191 Ratings
    Task Management00 Ratings7.5146 Ratings
    Gantt Charts00 Ratings5.975 Ratings
    Scheduling00 Ratings6.1161 Ratings
    Workflow Automation00 Ratings7.1100 Ratings
    Mobile Access00 Ratings8.1183 Ratings
    Search00 Ratings6.7168 Ratings
    Visual planning tools00 Ratings7.1117 Ratings
    Communication
    Comparison of Communication features of Amazon Connect and Microsoft Teams
    Feature
    Amazon Connect
    -
    Ratings
    Microsoft Teams
    7.8
    200 Ratings
    Chat00 Ratings8.7199 Ratings
    Notifications00 Ratings7.8198 Ratings
    Discussions00 Ratings8.4186 Ratings
    Surveys00 Ratings8.3111 Ratings
    Internal knowledgebase00 Ratings8.1121 Ratings
    Integrates with GoToMeeting00 Ratings6.547 Ratings
    Integrates with Gmail and Google Hangouts00 Ratings5.743 Ratings
    Integrates with Outlook00 Ratings9.1156 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Amazon Connect and Microsoft Teams
    Feature
    Amazon Connect
    -
    Ratings
    Microsoft Teams
    7.6
    185 Ratings
    Versioning00 Ratings8.2129 Ratings
    Video files00 Ratings7.1157 Ratings
    Audio files00 Ratings8.2159 Ratings
    Document collaboration00 Ratings9.2172 Ratings
    Access control00 Ratings8.7155 Ratings
    Advanced security features00 Ratings6.8116 Ratings
    Integrates with Google Drive00 Ratings5.353 Ratings
    Device sync00 Ratings7.5131 Ratings
    User Ratings
    Amazon ConnectMicrosoft Teams
    Likelihood to Recommend
    7.0
    (4 ratings)
    8.1
    (277 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    3.7
    (9 ratings)
    Usability
    -
    (0 ratings)
    8.3
    (61 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.3
    (113 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    6.3
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    7.0
    (7 ratings)