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Microsoft Teams

Score7.9 out of 10

6,736 Reviews and Ratings

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What is Microsoft Teams?

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

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Categories & Use Cases

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Microsoft Teams Key Features

Learn about the best (and worst!) features Microsoft Teams has to offer, as determined by TrustRadius' reviewers.
Based on 6,736 ratings of Microsoft Teams's features
View all Microsoft Teams features

Top Performing Features

  • Document collaboration

    Users can edit files and attach comments to files.

    Category average: 8

  • Integrates with Outlook

    Integrates with Microsoft Outlook to tie in email threads.

    Category average: 9.3

  • Chat

    Instant messaging tool allows users to communicate with select other users in real-time threads.

    Category average: 8.8

Areas for Improvement

  • Gantt Charts

    Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.

    Category average: 7.3

  • Integrates with Gmail and Google Hangouts

    Integrates with Gmail and Google Hangouts.

    Category average: 6.2

  • Integrates with Google Drive

    Integrates with Google's cloud storage platform, Google Drive.

    Category average: 6.2

Who Buys & Uses Microsoft Teams

Microsoft Teams Reviews

What users are saying about Microsoft Teams.
View all Microsoft Teams reviews

Pros

  • Facilitates communication and collaboration, especially for remote teams
  • Offers a comprehensive feature set for various communication needs
  • Provides a unified platform for meetings, announcements, and general communication

Cons

  • Suffers from reliability issues related to message delivery and notifications
  • Inconsistent hardware support
  • Mixed impact on productivity and team morale

Microsoft Teams best software for virtual meetings

Verified User
Administrator (51-200 employees employees)

Use Cases and Deployment Scope

i use Microsoft Teams everyday with my collegues for chat, and for meetings, it's efficient, and works perfectly.the only main problem is when some external person don't know how to use it, but generally it's going great.Microsoft Teams is compatible with Outlook,which makes using both software easier.

Pros

  • meetings
  • chat with coworkers
  • schedule

Cons

  • its design
  • more camera backgrounds

Return on Investment

  • meeting schedule
  • good chat system
  • high quality meetings

Usability

See who's available and get a response right away

Incentivized
Christopher SawyerView profile
Programmer Analyst in Information Technology at TCDRS (51-200 employees employees)

Use Cases and Deployment Scope

At my company, we use Teams primarily to instant message one another across the entire organization. If you need a quick answer it is preferable to email. We also use it however to store and share documents. It is also great at taking and organizing notes. It also has task board functionality.

Pros

  • Integrates with Outlook and SharePoint
  • Instant messaging
  • Stores documents and notes

Cons

  • Hard to tell if someone is actually "away"
  • Missing some Lync functionality
  • Hard to find in SharePoint where docs are kept

Most Important Features

  • Mobile app
  • Seeing people's status (away, available)
  • Integration with other tools such as Outlook and SharePoint

Return on Investment

  • Increased collaboration
  • Helped with sharing documents
  • Better organization of shareable content

Alternatives Considered

Skype for Business (formerly Lync) and now part of Microsoft Teams

Other Software Used

Microsoft 365 (formerly Office 365), Microsoft SharePoint, Notepad++

A good complementary tool

Bertrand POTARTView profile
Product manager in Information Technology at ADEO (10,001+ employees employees)

Use Cases and Deployment Scope

I use Microsoft Teams for meetings with external partners like web agencies or talent acquisition firms to hire people for my teams. It allows me to exchange with people that are not based in my city and see if we have an opportunity to work together and if we can bring value on the table.

Pros

  • Web or application tools for meeting
  • Allow team meeting with many people
  • Interactive possibilities: screen sharing, chat etc...

Cons

  • Video quality can be improved
  • Call reliability / stability
  • Application seems useless in many context regarding web app feature coverage

Return on Investment

  • Allow to exchange with everyone, Microsoft Teams user or not
  • Web based version to avoid app installation
  • Large scope of features for team workshop, like feature framing, talent acquisition meeting, etc...

Usability

Alternatives Considered

Slack, Miro and Atlassian Jira

Other Software Used

ChatGPT, GitHub, Microsoft Visual Studio Code

General Productivity Collaboration

Verified User
Director in Product Management (51-200 employees employees)

Use Cases and Deployment Scope

Microsoft Teams has transformed the way we work, bringing together chat, meetings, and collaboration into a single, reliable platform that keeps our team connected and productive every day.

Pros

  • General Productivity and Collaboration
  • Integration with Microsoft 365
  • Collaboration & Channels
  • Meetings and Video Calling

Cons

  • Occasionally the interface can feel cluttered
  • Improved integration with planning apps

Return on Investment

  • Enhanced collaboration and transparency across projects

Usability

Alternatives Considered

Microsoft 365

Microsoft Teams - evolving and becoming the new jack of all trades

Incentivized
Verified User
Professional in Professional Services (10,001+ employees employees)

Use Cases and Deployment Scope

Microsoft Teams has replaced our previous document repository tool and has also replaced Skype as our new communication within teams members. It has a good structure to it (provided it is thought out), ease in use and good UI. There is also the ability to search within Microsoft Teams and that makes it easy to search for files/folders and communication history. It also integrates well with other plugins such as Microsoft power apps, Miro etc. so that has been a great help in managing work and comms.

Pros

  • provides ability to organise folders and files (good front end to sharepoint)
  • provides great use of communication between team members and external parties
  • provides great integration with other apps such as Microsoft power platform, Miro etc.

Cons

  • The search function could be made better- especially for finding things within chats
  • It is a little annoying going to previous pages within Microsoft Teams, at times i feel like it would be nice to open things in a new windows
  • sometimes Microsoft Team crashes - but very rarely and that can be a pain

Return on Investment

  • Less time waste in finding files/folders
  • Good that it integrates with mobile as well as desktop
  • Easier to contact team members and create group chats

Alternatives Considered

Microsoft SharePoint

Other Software Used

Atlassian Confluence, Azure DevOps Services, Microsoft 365

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