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Amazon Connect vs. Mitel MiCollab

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Amazon Connect

45 Reviews and Ratings

Mitel MiCollab

43 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amazon Connect

    Score8.8 out of 10
    		N/ALaunched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature.

    $0

    per profile/per month

    Mitel MiCollab

    Score4.2 out of 10
    		N/AMitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel.N/A
    Pricing
    Amazon ConnectMitel MiCollab
    Editions & Modules
    Customer Profiles
    $0.0025
    per profile/per month
    Chat
    $0
    per message
    Contact Lens (5 million+ monthly minutes)
    $0.0125
    per minute
    Contact Lens (first 5 million monthly minutes)
    $0.015
    per minute
    Voice
    $0.02
    per minute
    Voice ID
    $0.025
    per transaction
    Tasks
    $0.04
    per task
    No answers on this topic
    Offerings
    Pricing Offerings
    Amazon ConnectMitel MiCollab
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Amazon ConnectMitel MiCollab
    Contact Center Software
    Comparison of Contact Center Software features of Amazon Connect and Mitel MiCollab
    Feature
    Amazon Connect
    7.1
    4 Ratings
    Mitel MiCollab
    -
    Ratings
    Agent dashboard5.04 Ratings00 Ratings
    Validate callers7.04 Ratings00 Ratings
    Outbound response7.04 Ratings00 Ratings
    Call forwarding7.04 Ratings00 Ratings
    Click-to-call (CTC)7.04 Ratings00 Ratings
    Warm transfer9.04 Ratings00 Ratings
    Predictive dialing5.03 Ratings00 Ratings
    Interactive voice response6.04 Ratings00 Ratings
    REST APIs9.03 Ratings00 Ratings
    Call scripts5.04 Ratings00 Ratings
    Call tracking7.04 Ratings00 Ratings
    Multichannel integration9.04 Ratings00 Ratings
    CRM software integration9.04 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Amazon Connect and Mitel MiCollab
    Feature
    Amazon Connect
    5.7
    4 Ratings
    Mitel MiCollab
    -
    Ratings
    Inbound call routing9.04 Ratings00 Ratings
    Omnichannel inbound routing5.04 Ratings00 Ratings
    Recording7.04 Ratings00 Ratings
    Quality management7.04 Ratings00 Ratings
    Call analytics3.04 Ratings00 Ratings
    Historical reporting5.04 Ratings00 Ratings
    Live reporting5.04 Ratings00 Ratings
    Customer surveys5.04 Ratings00 Ratings
    Customer interaction analytics5.04 Ratings00 Ratings
    Project Management
    Comparison of Project Management features of Amazon Connect and Mitel MiCollab
    Feature
    Amazon Connect
    -
    Ratings
    Mitel MiCollab
    5.6
    13 Ratings
    Task Management00 Ratings5.07 Ratings
    Gantt Charts00 Ratings6.03 Ratings
    Scheduling00 Ratings6.09 Ratings
    Workflow Automation00 Ratings5.05 Ratings
    Mobile Access00 Ratings7.012 Ratings
    Search00 Ratings5.09 Ratings
    Visual planning tools00 Ratings5.06 Ratings
    Communication
    Comparison of Communication features of Amazon Connect and Mitel MiCollab
    Feature
    Amazon Connect
    -
    Ratings
    Mitel MiCollab
    6.7
    14 Ratings
    Chat00 Ratings9.013 Ratings
    Notifications00 Ratings7.013 Ratings
    Discussions00 Ratings6.08 Ratings
    Surveys00 Ratings4.03 Ratings
    Internal knowledgebase00 Ratings4.07 Ratings
    Integrates with GoToMeeting00 Ratings7.84 Ratings
    Integrates with Gmail and Google Hangouts00 Ratings8.04 Ratings
    Integrates with Outlook00 Ratings8.06 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Amazon Connect and Mitel MiCollab
    Feature
    Amazon Connect
    -
    Ratings
    Mitel MiCollab
    6.0
    10 Ratings
    Versioning00 Ratings5.01 Ratings
    Video files00 Ratings8.06 Ratings
    Audio files00 Ratings8.08 Ratings
    Document collaboration00 Ratings7.06 Ratings
    Access control00 Ratings5.09 Ratings
    Advanced security features00 Ratings3.08 Ratings
    Integrates with Google Drive00 Ratings8.01 Ratings
    Device sync00 Ratings4.08 Ratings
    User Ratings
    Amazon ConnectMitel MiCollab
    Likelihood to Recommend
    7.0
    (4 ratings)
    5.0
    (14 ratings)
    Usability
    -
    (0 ratings)
    5.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    6.4
    (3 ratings)