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Amazon Connect vs. RingCentral Contact Center

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amazon Connect

    Score8.7 out of 10
    N/ALaunched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature.

    $0

    per profile/per month

    RingCentral Contact Center

    Score8.1 out of 10
    N/ARingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.N/A
    Pricing
    Amazon ConnectRingCentral Contact Center
    Editions & Modules
    Customer Profiles
    $0.0025
    per profile/per month
    Chat
    $0
    per message
    Contact Lens (5 million+ monthly minutes)
    $0.0125
    per minute
    Contact Lens (first 5 million monthly minutes)
    $0.015
    per minute
    Voice
    $0.02
    per minute
    Voice ID
    $0.025
    per transaction
    Tasks
    $0.04
    per task
    No answers on this topic
    Offerings
    Pricing Offerings
    Amazon ConnectRingCentral Contact Center
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Amazon ConnectRingCentral Contact Center
    Considered Both Products
    Amazon AWS
    No answer on this topic
    RingCentral
    Chose RingCentral Contact Center
    With Amazon Connect we are able to merge with our own report tools. This has helped us to keep a better track of our reporting and segment it has much as we needed to. While it took us some time t complete the intergration, the Amazon Connect family was very helpful in having …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Amazon ConnectRingCentral Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of Amazon Connect and RingCentral Contact Center
    Feature
    Amazon Connect
    7.1
    4 Ratings
    RingCentral Contact Center
    8.6
    22 Ratings
    Agent dashboard5.04 Ratings9.518 Ratings
    Validate callers7.04 Ratings7.010 Ratings
    Outbound response7.04 Ratings9.619 Ratings
    Call forwarding7.04 Ratings9.720 Ratings
    Click-to-call (CTC)7.04 Ratings9.611 Ratings
    Warm transfer9.04 Ratings8.010 Ratings
    Predictive dialing5.03 Ratings9.97 Ratings
    Interactive voice response6.04 Ratings8.410 Ratings
    REST APIs9.03 Ratings8.87 Ratings
    Call scripts5.04 Ratings9.913 Ratings
    Call tracking7.04 Ratings9.010 Ratings
    Multichannel integration9.04 Ratings6.011 Ratings
    CRM software integration9.04 Ratings6.310 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Amazon Connect and RingCentral Contact Center
    Feature
    Amazon Connect
    5.7
    4 Ratings
    RingCentral Contact Center
    8.4
    21 Ratings
    Inbound call routing9.04 Ratings9.619 Ratings
    Omnichannel inbound routing5.04 Ratings8.011 Ratings
    Recording7.04 Ratings9.619 Ratings
    Quality management7.04 Ratings9.517 Ratings
    Call analytics3.04 Ratings9.418 Ratings
    Historical reporting5.04 Ratings9.018 Ratings
    Live reporting5.04 Ratings9.416 Ratings
    Customer surveys5.04 Ratings9.19 Ratings
    Customer interaction analytics5.04 Ratings2.46 Ratings
    User Ratings
    Amazon ConnectRingCentral Contact Center
    Likelihood to Recommend
    7.0
    (4 ratings)
    9.7
    (22 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.3
    (4 ratings)
    Usability
    -
    (0 ratings)
    8.7
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    3.3
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (1 ratings)