RingCentral Contact Center

RingCentral Contact Center

86 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
RingCentral Contact Center	Score8.1 out of 10	N/A	RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.	N/A

Pricing

RingCentral Contact Center

No answers on this topic

Pricing Offerings
RingCentral Contact Center
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	RingCentral Contact Center
Considered Both Products	RingCentral Verified User Chose RingCentral Contact Center RingCentral does everything that Zoom does, but people tend to be more use to saying "I'll Zoom you" then mention RingCentral. A lot of companies use Teams for Calls, but it is in no way customizable like RingCentral is, and if I had to start my own business or sales team, we … Incentivized Helpful? Brannon Johnston Accounting Director in Finance and Accounting at Snellings Walters Insurance Agency (Insurance, 51-200 employees) Chose RingCentral Contact Center Ring Central is far superior to 3CX. It is just much more robust. Ring Central is the industry standard in VoIP. Incentivized Helpful? Verified User Chose RingCentral Contact Center Use to use Echopass years back. RC is much more reliable and user friendly. Incentivized Helpful? Emilio Raz ICT in Sales at Holt Cat (Transportation/Trucking/Railroad, 1001-5000 employees) Chose RingCentral Contact Center I have only used RingCentral Contact Center since my new role as an Inventory Control Tech. Three years now. Incentivized Helpful? Gustavo Tellez ISA in Marketing at Remax (Real Estate, 11-50 employees) Chose RingCentral Contact Center oh I dont know where to start... OpenPhone notifications are shown less than 50% of the time, Vonage looks so minimalistics that you feel you dont have what you need. maybe the agents will be fine but not from a management perspective. Fuze I used for very little and I dont … Incentivized Helpful? Verified User Chose RingCentral Contact Center With Amazon Connect we are able to merge with our own report tools. This has helped us to keep a better track of our reporting and segment it has much as we needed to. While it took us some time t complete the intergration, the Amazon Connect family was very helpful in having … Incentivized Helpful? Verified User Chose RingCentral Contact Center RingCentral Contact Center is the easiest to use and understand. Its interface is more accessible and visually appealing than Microsoft Teams. It has the social/enjoyable aspect with the integration of emojis and gifs, but not to the seemingly comical level of Slack. Incentivized Helpful? Verified User Chose RingCentral Contact Center RingCentral Contact Center's application is much more intuitive than Nextiva's application. It's also easier to configure. It also has a lot of functionality that Nextiva does not. For example, RingCentral will transcribe Voice mail messages for us, whereas Nextiva does not. … Incentivized Helpful? Verified User Chose RingCentral Contact Center I was not involved in the decision making process. I am a user of it. Incentivized Helpful? Verified User Chose RingCentral Contact Center Ring Central is one of the most simplified contact centre solutions in the market. They have multiple contact centers including one in partnership with Nice CXOne. One difference I have seen in all these solutions is the level of support. Cisco leads in support but they have … Incentivized Helpful? Kayte Moore Family Law Paralegal in Legal at Vayman & Teitelbaum, P.C. (Legal Services, 11-50 employees) Chose RingCentral Contact Center When using Ruby and Lex, we utilized their actual human receptionists to receive and transfer calls, and used RingCentral for calls/texts on personal cell phones. Now we use our own in house receptionist and still use RingCentral the same way we always did, but we also now use … Incentivized Helpful? Verified User Chose RingCentral Contact Center The user interface of the Ring Central Contact Center is much better than others. Also, the price and cost of implementing, using, and maintaining the product are comparatively lower than others. So, a maximum set of features according to the cost and price. Other than that, … Incentivized Helpful? OLIVIA MASON SDR in Sales at Flamingo Group Inc (Events Services, 1-10 employees) Chose RingCentral Contact Center RingCentral Contact Center offered a lot more than the other systems that I have used. I cannot overemphasize that it has everything and does multiple things that most of its competitors do not. I think that it combines the features of those systems with Slack and even Google … Incentivized Helpful? Brian Silletti Manager Telecom & Field Services in Information Technology at Party City (Retail, 10,001+ employees) Chose RingCentral Contact Center The cost was much lower than Cisco, but functionality and usability were the same. The cost was the deciding factor for our business. 8x8 is cheaper and has much more fucntionality Incentivized Helpful? Verified User Chose RingCentral Contact Center Based on the other products we have used ring central is by far the most comfortable for nontechnical users to use. Incentivized Helpful? Verified User Chose RingCentral Contact Center RingCentral had the best uniform platform to blend our call center with our mobile users, had the best native contact center and a good Salesforce connection. Incentivized Helpful? Brandon Losover SMB Sales Specialist in Sales at Mindbody (Computer Software, 501-1000 employees) Chose RingCentral Contact Center Ring Central is definitely more user friendly to use. It's also really nice to have access to the app so you can communicate with your customers on the go Incentivized Helpful? Verified User Chose RingCentral Contact Center RingCentral Contact Center has a more robust feature set that is tailored to our use cases in sales and customer success. Because volume calling and call quality are so important to ConnectAndSell's business, we require the same level of quality and capacity for our vendors as … Incentivized Helpful? Donald Mascola IT Services Manager in Information Technology at Autosoft, Inc. (Information Technology & Services, 201-500 employees) Chose RingCentral Contact Center Prior to using RingCentral we used a standard POTS telephony system which did not meet our expanding needs. RingCentral a great improvement especially from a Salesforce integration standpoint. Incentivized Helpful? kiana lane Client Services Rep in Customer Service at Accurate Background (Consumer Services, 5001-10,000 employees) Chose RingCentral Contact Center n/a Incentivized Helpful? Verified User Chose RingCentral Contact Center RingCentral Contact Center is a competitive tools that can be compared to other tools, our business chose RingCentral Contact Center due to its smooth and user friendly interface and functions that can see the report of agents that are in call or available. It has many … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

RingCentral Contact Center

Comparison of Contact Center Software features of RingCentral Contact Center
Feature	RingCentral Contact Center 8.6 22 Ratings
Agent dashboard	9.518 Ratings
Validate callers	7.010 Ratings
Outbound response	9.619 Ratings
Call forwarding	9.720 Ratings
Click-to-call (CTC)	9.611 Ratings
Warm transfer	8.010 Ratings
Predictive dialing	9.97 Ratings
Interactive voice response	8.410 Ratings
REST APIs	8.87 Ratings
Call scripts	9.913 Ratings
Call tracking	9.010 Ratings
Multichannel integration	6.011 Ratings
CRM software integration	6.310 Ratings

Comparison of Workforce Optimization (WFO) features of RingCentral Contact Center
Feature	RingCentral Contact Center 8.5 21 Ratings
Inbound call routing	9.619 Ratings
Omnichannel inbound routing	8.011 Ratings
Recording	9.719 Ratings
Quality management	9.517 Ratings
Call analytics	9.418 Ratings
Historical reporting	9.018 Ratings
Live reporting	9.516 Ratings
Customer surveys	9.19 Ratings
Customer interaction analytics	2.46 Ratings

User Ratings
	RingCentral Contact Center
Likelihood to Recommend	9.7 (22 ratings)
Likelihood to Renew	6.3 (4 ratings)
Usability	8.7 (3 ratings)
Support Rating	3.3 (3 ratings)
Implementation Rating	9.0 (1 ratings)