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Amazon Connect vs. Vonage Contact Center

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Amazon Connect

45 Reviews and Ratings

Vonage Contact Center

56 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amazon Connect

    Score8.7 out of 10
    		N/ALaunched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature.

    $0

    per profile/per month

    Vonage Contact Center

    Score8 out of 10
    		N/AVonage Contact Center (VCC) supports organizations with integrations for Salesforce, ServiceNow, or Microsoft Dynamics. VCC is cloud-based and integrates with CRMs to centralize customer data, and offers omnichannel features.N/A
    Pricing
    Amazon ConnectVonage Contact Center
    Editions & Modules
    Customer Profiles
    $0.0025
    per profile/per month
    Chat
    $0
    per message
    Contact Lens (5 million+ monthly minutes)
    $0.0125
    per minute
    Contact Lens (first 5 million monthly minutes)
    $0.015
    per minute
    Voice
    $0.02
    per minute
    Voice ID
    $0.025
    per transaction
    Tasks
    $0.04
    per task
    Priority
    Contact sales team
    Contact sales team
    Premium
    Contact sales team
    Contact sales team
    Offerings
    Pricing Offerings
    Amazon ConnectVonage Contact Center
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Amazon ConnectVonage Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of Amazon Connect and Vonage Contact Center
    Feature
    Amazon Connect
    7.1
    4 Ratings
    Vonage Contact Center
    8.6
    5 Ratings
    Agent dashboard5.04 Ratings8.03 Ratings
    Validate callers7.04 Ratings9.04 Ratings
    Outbound response7.04 Ratings9.03 Ratings
    Call forwarding7.04 Ratings8.04 Ratings
    Click-to-call (CTC)7.04 Ratings9.05 Ratings
    Warm transfer9.04 Ratings9.05 Ratings
    Predictive dialing5.03 Ratings9.01 Ratings
    Interactive voice response6.04 Ratings10.04 Ratings
    REST APIs9.03 Ratings8.02 Ratings
    Call scripts5.04 Ratings8.01 Ratings
    Call tracking7.04 Ratings9.04 Ratings
    Multichannel integration9.04 Ratings7.02 Ratings
    CRM software integration9.04 Ratings9.05 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Amazon Connect and Vonage Contact Center
    Feature
    Amazon Connect
    5.7
    4 Ratings
    Vonage Contact Center
    9.1
    5 Ratings
    Inbound call routing9.04 Ratings10.04 Ratings
    Omnichannel inbound routing5.04 Ratings10.02 Ratings
    Recording7.04 Ratings10.05 Ratings
    Quality management7.04 Ratings9.04 Ratings
    Call analytics3.04 Ratings8.04 Ratings
    Historical reporting5.04 Ratings8.05 Ratings
    Live reporting5.04 Ratings7.05 Ratings
    Customer surveys5.04 Ratings10.02 Ratings
    Customer interaction analytics5.04 Ratings10.02 Ratings
    User Ratings
    Amazon ConnectVonage Contact Center
    Likelihood to Recommend
    7.0
    (4 ratings)
    8.0
    (7 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)