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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amazon Connect

    Score8.8 out of 10
    N/ALaunched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature.

    $0

    per profile/per month

    Zendesk Talk

    Score8.6 out of 10
    N/AZendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels.N/A
    Pricing
    Amazon ConnectZendesk Talk
    Editions & Modules
    Customer Profiles
    $0.0025
    per profile/per month
    Chat
    $0
    per message
    Contact Lens (5 million+ monthly minutes)
    $0.0125
    per minute
    Contact Lens (first 5 million monthly minutes)
    $0.015
    per minute
    Voice
    $0.02
    per minute
    Voice ID
    $0.025
    per transaction
    Tasks
    $0.04
    per task
    No answers on this topic
    Offerings
    Pricing Offerings
    Amazon ConnectZendesk Talk
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Amazon ConnectZendesk Talk
    Considered Both Products
    Amazon AWS
    Chose Amazon Connect
    Amazon Connect introduced an analytical and reporting feature, which evaluates the details and the concerns of clients. Besides, Amazon Connect clearly records all the calls, which captures the exact information which we use it in the future. The product is also as important in …
    Incentivized
    Zendesk
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Amazon ConnectZendesk Talk
    Contact Center Software
    Comparison of Contact Center Software features of Amazon Connect and Zendesk Talk
    Feature
    Amazon Connect
    7.1
    4 Ratings
    Zendesk Talk
    7.8
    16 Ratings
    Agent dashboard5.04 Ratings9.916 Ratings
    Validate callers7.04 Ratings6.012 Ratings
    Outbound response7.04 Ratings10.014 Ratings
    Call forwarding7.04 Ratings8.915 Ratings
    Click-to-call (CTC)7.04 Ratings10.013 Ratings
    Warm transfer9.04 Ratings9.912 Ratings
    Predictive dialing5.03 Ratings5.08 Ratings
    Interactive voice response6.04 Ratings10.010 Ratings
    REST APIs9.03 Ratings5.07 Ratings
    Call scripts5.04 Ratings7.06 Ratings
    Call tracking7.04 Ratings9.914 Ratings
    Multichannel integration9.04 Ratings5.110 Ratings
    CRM software integration9.04 Ratings5.09 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Amazon Connect and Zendesk Talk
    Feature
    Amazon Connect
    5.7
    4 Ratings
    Zendesk Talk
    7.8
    16 Ratings
    Inbound call routing9.04 Ratings9.912 Ratings
    Omnichannel inbound routing5.04 Ratings5.110 Ratings
    Recording7.04 Ratings9.915 Ratings
    Quality management7.04 Ratings9.913 Ratings
    Call analytics3.04 Ratings8.913 Ratings
    Historical reporting5.04 Ratings8.913 Ratings
    Live reporting5.04 Ratings4.914 Ratings
    Customer surveys5.04 Ratings5.08 Ratings
    Customer interaction analytics5.04 Ratings8.19 Ratings
    User Ratings
    Amazon ConnectZendesk Talk
    Likelihood to Recommend
    7.0
    (4 ratings)
    9.9
    (16 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    5.0
    (3 ratings)