Amazon S3 Glacier vs. AppRiver from OpenText

As described in the use case, it is perfect for backup data storage where you do not expect to retrieve the data often. Think of it as a data dump; it is nice to know you have a backup, but it actually is expensive and somewhat difficult to retrieve everything.

Incentivized

I would highly recommend AppRiver for inbound email filtering. We have been very pleased with the performance and the ease of use. The occasional email does get through, but I have had that happen on any email filtering we have used in the past. Great product and great support as well

Incentivized

• Glacier is an inexpensive solution to the problem of storing rarely-accessed data for years.
• You can configure S3 buckets to transition objects to Glacier with a few clicks.
• It is easy to get started with Glacier; there is little learning curve and few concepts to familiarize yourself with.

Incentivized

• Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
• Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
• Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
• Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
• Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.

Incentivized

• Billing system isn't the smoothest to operate
• Recalling information from glacier can run slow depending on type of data
• Customer support

Incentivized

• We had an issue with bills coming to us instead of going directly to the client that took a little longer to fix than we would have preferred.
• It would be nice if the bills included the domain name. When I was receiving my client's bill, it was difficult to tell which domains the bill was for.
• Cost a little more than from Microsoft directly.

Incentivized

It is difficult to delete the data as you have to wait for inventory and then bucket modification has to expire.

Incentivized

AppRiver is very easy to use. A new employee can begin using it on their first day.

Incentivized

AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.

Incentivized

Amazon Glacier isn't a direct competitor to the products I've listed; it could compare to the clouds/data warehouses each of these products use to store their data. In the case of CloudBerry, Amazon Glacier is used with it to create a complete archival backup system. That said, when using Amazon Glacier along with a product like CloudBerry, you can create a reliable, inexpensive cloud backup system for retaining HUGE quantities of data for much less than these other cloud backup solutions. HOWEVER, if you want to restore said data, the cost and complexity begin to become a major concern, so Amazon Glacier should only be considered in situations where you don't plan to touch the data regularly, if at all, once it's at Glacier.

Incentivized

AppRiver takes Microsoft 365 and simplifies the billing, provisioning, and support, to the point that we no longer have to deal with Microsoft directly, are able to simply focus on the product, rather than all the settings, setup, and all the other headaches typically associated with setting up a Microsoft365 Tenant.

Incentivized

• With this now we are storing data for less cost as compare to what we were paying earlier
• Increased the data access limits

Incentivized

• We were able to drop our email scanning software that was taking hours to clear the cache of emails daily. The reduction in delays on email scanning improved our efficiency as emails take seconds to minutes to get to where they are going not hours.
• Encrypted email service (Cypher-Post) is difficult to use as well as our recipients do not like how difficult it is to use. The stub emails that contain links often get deleted because people are trained not to click on links in emails. This has caused substantial delays in people getting emails from us.

Incentivized