TrustRadius: an HG Insights company

Amazon Transcribe vs. Genesys Cloud CX

Save this comparison

Save this comparison

Amazon Transcribe

14 Reviews and Ratings

Genesys Cloud CX

757 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Amazon Transcribe

    Score7.9 out of 10
    		N/AAmazon Transcribe uses a deep learning process called automatic speech recognition (ASR) to convert speech to text quickly and accurately. Amazon Transcribe can be used to transcribe customer service calls, to automate closed captioning and subtitling, and to generate metadata for media assets to create a searchable archive. Amazon Transcribe Medical can be added to provide medical speech to text capabilities to clinical documentation applications.

    $0

    per second

    Genesys Cloud CX

    Score7.9 out of 10
    		N/AGenesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

    $75

    per month (billed annually) per user

    Pricing
    Amazon TranscribeGenesys Cloud CX
    Editions & Modules
    Custom Language Model
    $0.0001
    per second
    Standard Pricing
    $0.0004
    per second
    Automatic Content Redaction
    $0.0004
    per second
    Transcribe Medical
    $0.00125
    per second
    Genesys Cloud CX 1 - Voice
    $75
    per month (billed annually) per user
    Genesys Cloud CX 2 - Digital
    $95
    per month (billed annually) per user
    Genesys Cloud CX 2 - Digital + Voice
    $115
    per month (billed annually) per user
    Genesys Cloud CX 3 - Digital + WEM
    $135
    per month (billed annually) per user
    Genesys Cloud CX 3 Digital + WEM + Voice
    $155
    per month (billed annually) per user
    Offerings
    Pricing Offerings
    Amazon TranscribeGenesys Cloud CX
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Pricing plans can also be billed hourly.
    More Pricing Information
    Features
    Amazon TranscribeGenesys Cloud CX
    Contact Center Software
    Comparison of Contact Center Software features of Amazon Transcribe and Genesys Cloud CX
    Feature
    Amazon Transcribe
    -
    Ratings
    Genesys Cloud CX
    8.7
    412 Ratings
    Agent dashboard00 Ratings8.6394 Ratings
    Validate callers00 Ratings8.9346 Ratings
    Outbound response00 Ratings9.0308 Ratings
    Call forwarding00 Ratings8.6334 Ratings
    Click-to-call (CTC)00 Ratings8.8269 Ratings
    Warm transfer00 Ratings9.2381 Ratings
    Predictive dialing00 Ratings8.8226 Ratings
    Interactive voice response00 Ratings9.0327 Ratings
    REST APIs00 Ratings7.8275 Ratings
    Call scripts00 Ratings8.0305 Ratings
    Call tracking00 Ratings8.8371 Ratings
    Multichannel integration00 Ratings8.4300 Ratings
    CRM software integration00 Ratings8.5290 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Amazon Transcribe and Genesys Cloud CX
    Feature
    Amazon Transcribe
    -
    Ratings
    Genesys Cloud CX
    8.7
    391 Ratings
    Inbound call routing00 Ratings8.5366 Ratings
    Omnichannel inbound routing00 Ratings8.9283 Ratings
    Recording00 Ratings9.2371 Ratings
    Quality management00 Ratings8.9340 Ratings
    Call analytics00 Ratings8.9350 Ratings
    Historical reporting00 Ratings8.2365 Ratings
    Live reporting00 Ratings8.7360 Ratings
    Customer surveys00 Ratings7.7221 Ratings
    Customer interaction analytics00 Ratings9.0265 Ratings
    User Ratings
    Amazon TranscribeGenesys Cloud CX
    Likelihood to Recommend
    9.4
    (6 ratings)
    8.6
    (434 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (38 ratings)
    Usability
    -
    (0 ratings)
    8.6
    (69 ratings)
    Availability
    -
    (0 ratings)
    8.2
    (6 ratings)
    Performance
    -
    (0 ratings)
    8.1
    (6 ratings)
    Support Rating
    -
    (0 ratings)
    6.2
    (100 ratings)
    In-Person Training
    -
    (0 ratings)
    8.7
    (5 ratings)
    Online Training
    -
    (0 ratings)
    8.4
    (11 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.0
    (20 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (6 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.9
    (15 ratings)
    Ease of integration
    -
    (0 ratings)
    8.9
    (8 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (7 ratings)
    Professional Services
    -
    (0 ratings)
    7.6
    (12 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.3
    (9 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.8
    (9 ratings)