TrustRadius

DaVinci by AMC Technology vs. MiContact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DaVinci by AMC Technology
Score 9.0 out of 10
Enterprise companies (1,001+ employees)
AMC Contact Canvas is a call center software offering from AMC Technology.
$270
per year per user
MiContact Center
Score 9.5 out of 10
N/A
Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
$7
per month
Pricing
DaVinci by AMC TechnologyMiContact Center
Editions & Modules
DaVinci Cloud
$270
per year per user
DaVinci Hybrid/Premise
$366
per year per user
Brightmetrics for Mitel MiContact Center
$7
per month
Offerings
Pricing Offerings
DaVinci by AMC TechnologyMiContact Center
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
DaVinci by AMC TechnologyMiContact Center
Considered Both Products
DaVinci by AMC Technology

No answer on this topic

MiContact Center
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Chose MiContact Center
- Great Tool for contact center who would like to have all the processes under single roof
- Premium features and best analytics to understand the process metrics
- We have been able to onboard new joiner's easily without much support form the MITEl team and they have been …
Features
DaVinci by AMC TechnologyMiContact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
DaVinci by AMC Technology
-
Ratings
MiContact Center
8.5
Ratings
2% above category average
Agent dashboard00 Ratings9.00 Ratings
Validate callers00 Ratings8.00 Ratings
Outbound response00 Ratings9.00 Ratings
Call forwarding00 Ratings8.40 Ratings
Click-to-call (CTC)00 Ratings9.50 Ratings
Warm transfer00 Ratings9.00 Ratings
Predictive dialing00 Ratings7.50 Ratings
Interactive voice response00 Ratings9.50 Ratings
REST APIs00 Ratings8.00 Ratings
Call scripts00 Ratings8.00 Ratings
Call tracking00 Ratings9.00 Ratings
Multichannel integration00 Ratings8.00 Ratings
CRM software integration00 Ratings8.00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
DaVinci by AMC Technology
-
Ratings
MiContact Center
8.6
Ratings
5% above category average
Inbound call routing00 Ratings8.50 Ratings
Omnichannel inbound routing00 Ratings9.00 Ratings
Recording00 Ratings8.50 Ratings
Quality management00 Ratings8.50 Ratings
Call analytics00 Ratings8.00 Ratings
Historical reporting00 Ratings9.00 Ratings
Live reporting00 Ratings9.00 Ratings
Customer surveys00 Ratings9.00 Ratings
Customer interaction analytics00 Ratings8.00 Ratings
Best Alternatives
DaVinci by AMC TechnologyMiContact Center
Small Businesses
CloudTalk
CloudTalk
Score 7.2 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.2 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 7.0 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 7.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DaVinci by AMC TechnologyMiContact Center
Likelihood to Recommend
-
(0 ratings)
9.5
(0 ratings)
User Testimonials
DaVinci by AMC TechnologyMiContact Center
Likelihood to Recommend
No answers on this topic
I handle all of our new hires for our company. Its easy for me to set them up and get them connected if mitel is loaded on their devices. I always encourage them to use this is their work flow.
Verified User
Anonymous
Read full review
Pros
No answers on this topic
  • Call forwarding
  • Voicemail
  • Detailed contact list
Verified User
Anonymous
Read full review
Cons
No answers on this topic
  • Can be little economic
  • Hustle to find the right analysis
  • Support can be improved
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
Alternatives Considered
No answers on this topic
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
Return on Investment
No answers on this topic
  • Overall Support system
  • Great NPS score
  • No dropped calls
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
ScreenShots

DaVinci by AMC Technology Screenshots

Screenshot of DaVinci Agent: This toolbar provides contact center agents with advanced CTI features.Screenshot of DaVinci’s Interaction Orchestration platform is designed to be extended, enhanced or customized for each and every customer use case needed.Screenshot of CX organizations can use AMC’s DaVinci to unify systems, trigger workflows and provide seamless customer interactions.Screenshot of DaVinci is a full spectrum solution for cloud, premise and hybrid contact center.Screenshot of The Creators Studio allows user to configure any number of users.Screenshot of Enhance application development flexibility with pre-built, low code/no code, or custom apps. Integrate systems securely with a data protection-focused platform and use event-driven orchestration for proactive solutions based on real-time data.