TrustRadius: an HG Insights company

Ameyo by Exotel vs. Avaya Infinity™

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Ameyo by Exotel

    Score8 out of 10
    Mid-Size Companies (51-1,000 employees)
    Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging…N/A

    Avaya Infinity™

    Score8.6 out of 10
    N/AAvaya Infinity™ injects modern technology including AI and intelligent orchestration into existing enterprise environments, connecting the channels, insights, technologies and workflows that together create customer and employee relationships. Avaya Infinity™ is designed so that organizations can become almost infinitely adaptable to evolving customer and market demands. The Avaya Infinity™ platform aims to enable large enterprises and public sector organizations to strengthen…N/A
    Pricing
    Ameyo by ExotelAvaya Infinity™
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Ameyo by ExotelAvaya Infinity™
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalRequired
    Additional Details——
    More Pricing Information
    Community Pulse
    Ameyo by ExotelAvaya Infinity™
    Considered Both Products
    Exotel Techcom
    No answer on this topic
    Avaya
    Chose Avaya Infinity™
    [We like Avaya Infinity™] because of the features and pricing. The features provided are quite amazing and new and also as compared to other vendors it is far better. Also, the pricing for this product as compared to others is very cost-effective. One must [choose] this product …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Ameyo by ExotelAvaya Infinity™
    Contact Center Software
    Comparison of Contact Center Software features of Ameyo by Exotel and Avaya Infinity™
    Feature
    Ameyo by Exotel
    8.7
    2 Ratings
    Avaya Infinity™
    8.1
    37 Ratings
    Agent dashboard9.02 Ratings8.135 Ratings
    Validate callers9.02 Ratings8.632 Ratings
    Outbound response9.02 Ratings5.931 Ratings
    Call forwarding9.02 Ratings9.235 Ratings
    Click-to-call (CTC)9.02 Ratings8.928 Ratings
    Warm transfer9.02 Ratings8.935 Ratings
    Predictive dialing9.02 Ratings5.627 Ratings
    Interactive voice response9.02 Ratings9.531 Ratings
    REST APIs8.02 Ratings7.826 Ratings
    Call scripts8.02 Ratings6.629 Ratings
    Call tracking8.02 Ratings8.934 Ratings
    Multichannel integration8.02 Ratings9.632 Ratings
    CRM software integration9.02 Ratings8.231 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Ameyo by Exotel and Avaya Infinity™
    Feature
    Ameyo by Exotel
    7.8
    2 Ratings
    Avaya Infinity™
    8.1
    37 Ratings
    Inbound call routing7.02 Ratings8.736 Ratings
    Omnichannel inbound routing7.02 Ratings8.832 Ratings
    Recording8.02 Ratings8.235 Ratings
    Quality management8.02 Ratings8.133 Ratings
    Call analytics8.02 Ratings8.133 Ratings
    Historical reporting7.02 Ratings8.334 Ratings
    Live reporting8.02 Ratings6.833 Ratings
    Customer surveys8.02 Ratings8.130 Ratings
    Customer interaction analytics9.02 Ratings7.829 Ratings
    User Ratings
    Ameyo by ExotelAvaya Infinity™
    Likelihood to Recommend
    9.0
    (3 ratings)
    8.6
    (53 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.3
    (11 ratings)
    Usability
    9.0
    (2 ratings)
    8.2
    (7 ratings)
    Availability
    -
    (0 ratings)
    7.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    6.0
    (1 ratings)
    9.1
    (4 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (2 ratings)