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Ameyo by Exotel vs. Nextiva Contact Center

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Ameyo by Exotel

    Score8 out of 10
    Mid-Size Companies (51-1,000 employees)
    Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging…N/A

    Nextiva Contact Center

    Score9.7 out of 10
    N/ANextiva’s cloud contact center solution features voice, digital, AI-driven journey orchestration, customer engagement, workforce management, and analytics. The solution helps boost customer loyalty, enhance employee productivity, and reduce costs.

    $129

    per month per user

    Pricing
    Ameyo by ExotelNextiva Contact Center
    Editions & Modules
    No answers on this topic
    Essential
    $129
    per month per seat
    Professional
    $159
    per month per seat
    Premium
    $199
    per month per seat
    Offerings
    Pricing Offerings
    Ameyo by ExotelNextiva Contact Center
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalOptional
    Additional Details——
    More Pricing Information
    Features
    Ameyo by ExotelNextiva Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of Ameyo by Exotel and Nextiva Contact Center
    Feature
    Ameyo by Exotel
    8.7
    2 Ratings
    Nextiva Contact Center
    9.4
    42 Ratings
    Agent dashboard9.02 Ratings9.542 Ratings
    Validate callers9.02 Ratings9.640 Ratings
    Outbound response9.02 Ratings9.740 Ratings
    Call forwarding9.02 Ratings9.741 Ratings
    Click-to-call (CTC)9.02 Ratings9.034 Ratings
    Warm transfer9.02 Ratings9.439 Ratings
    Predictive dialing9.02 Ratings9.026 Ratings
    Interactive voice response9.02 Ratings8.931 Ratings
    REST APIs8.02 Ratings9.324 Ratings
    Call scripts8.02 Ratings9.523 Ratings
    Call tracking8.02 Ratings9.937 Ratings
    Multichannel integration8.02 Ratings9.127 Ratings
    CRM software integration9.02 Ratings9.629 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Ameyo by Exotel and Nextiva Contact Center
    Feature
    Ameyo by Exotel
    7.8
    2 Ratings
    Nextiva Contact Center
    9.4
    42 Ratings
    Inbound call routing7.02 Ratings9.840 Ratings
    Omnichannel inbound routing7.02 Ratings9.234 Ratings
    Recording8.02 Ratings9.738 Ratings
    Quality management8.02 Ratings9.636 Ratings
    Call analytics8.02 Ratings9.637 Ratings
    Historical reporting7.02 Ratings9.340 Ratings
    Live reporting8.02 Ratings8.835 Ratings
    Customer surveys8.02 Ratings9.621 Ratings
    Customer interaction analytics9.02 Ratings9.327 Ratings
    User Ratings
    Ameyo by ExotelNextiva Contact Center
    Likelihood to Recommend
    9.0
    (3 ratings)
    9.7
    (43 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.7
    (3 ratings)
    Usability
    9.0
    (2 ratings)
    8.6
    (8 ratings)
    Support Rating
    6.0
    (1 ratings)
    8.0
    (7 ratings)