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Ameyo by Exotel vs. Skype for Business / Lync (discontinued)

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Ameyo by Exotel

20 Reviews and Ratings

Skype for Business / Lync (discontinued)

2,583 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Ameyo by Exotel

    Score8 out of 10
    Mid-Size Companies (51-1,000 employees)
    		Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging…N/A

    Skype for Business / Lync (discontinued)

    Score8.7 out of 10
    		N/ASkype for Business was an online messaging and conferencing tool, now superseded by Microsoft Teams.N/A
    Pricing
    Ameyo by ExotelSkype for Business / Lync (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Ameyo by ExotelSkype for Business / Lync (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Ameyo by ExotelSkype for Business / Lync (discontinued)
    Contact Center Software
    Comparison of Contact Center Software features of Ameyo by Exotel and Skype for Business / Lync (discontinued)
    Feature
    Ameyo by Exotel
    8.7
    2 Ratings
    Skype for Business / Lync (discontinued)
    -
    Ratings
    Agent dashboard9.02 Ratings00 Ratings
    Validate callers9.02 Ratings00 Ratings
    Outbound response9.02 Ratings00 Ratings
    Call forwarding9.02 Ratings00 Ratings
    Click-to-call (CTC)9.02 Ratings00 Ratings
    Warm transfer9.02 Ratings00 Ratings
    Predictive dialing9.02 Ratings00 Ratings
    Interactive voice response9.02 Ratings00 Ratings
    REST APIs8.02 Ratings00 Ratings
    Call scripts8.02 Ratings00 Ratings
    Call tracking8.02 Ratings00 Ratings
    Multichannel integration8.02 Ratings00 Ratings
    CRM software integration9.02 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Ameyo by Exotel and Skype for Business / Lync (discontinued)
    Feature
    Ameyo by Exotel
    7.8
    2 Ratings
    Skype for Business / Lync (discontinued)
    -
    Ratings
    Inbound call routing7.02 Ratings00 Ratings
    Omnichannel inbound routing7.02 Ratings00 Ratings
    Recording8.02 Ratings00 Ratings
    Quality management8.02 Ratings00 Ratings
    Call analytics8.02 Ratings00 Ratings
    Historical reporting7.02 Ratings00 Ratings
    Live reporting8.02 Ratings00 Ratings
    Customer surveys8.02 Ratings00 Ratings
    Customer interaction analytics9.02 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Ameyo by Exotel and Skype for Business / Lync (discontinued)
    Feature
    Ameyo by Exotel
    -
    Ratings
    Skype for Business / Lync (discontinued)
    8.0
    195 Ratings
    High quality audio00 Ratings9.1191 Ratings
    High quality video00 Ratings9.0185 Ratings
    Low bandwidth requirements00 Ratings5.0181 Ratings
    Mobile support00 Ratings9.0146 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Ameyo by Exotel and Skype for Business / Lync (discontinued)
    Feature
    Ameyo by Exotel
    -
    Ratings
    Skype for Business / Lync (discontinued)
    7.0
    191 Ratings
    Desktop sharing00 Ratings9.0191 Ratings
    Whiteboards00 Ratings5.0120 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Ameyo by Exotel and Skype for Business / Lync (discontinued)
    Feature
    Ameyo by Exotel
    -
    Ratings
    Skype for Business / Lync (discontinued)
    9.3
    188 Ratings
    Calendar integration00 Ratings10.0174 Ratings
    Meeting initiation00 Ratings9.5182 Ratings
    Integrates with social media00 Ratings8.182 Ratings
    Record meetings / events00 Ratings9.0143 Ratings
    Slideshows00 Ratings10.0115 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Ameyo by Exotel and Skype for Business / Lync (discontinued)
    Feature
    Ameyo by Exotel
    -
    Ratings
    Skype for Business / Lync (discontinued)
    7.5
    173 Ratings
    Live chat00 Ratings8.5171 Ratings
    Audience polling00 Ratings7.094 Ratings
    Q&A00 Ratings7.094 Ratings
    Online Events Security
    Comparison of Online Events Security features of Ameyo by Exotel and Skype for Business / Lync (discontinued)
    Feature
    Ameyo by Exotel
    -
    Ratings
    Skype for Business / Lync (discontinued)
    6.8
    156 Ratings
    User authentication00 Ratings9.0142 Ratings
    Participant roles & permissions00 Ratings8.5148 Ratings
    Confidential attendee list00 Ratings3.0109 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Ameyo by Exotel and Skype for Business / Lync (discontinued)
    Feature
    Ameyo by Exotel
    -
    Ratings
    Skype for Business / Lync (discontinued)
    7.8
    1 Ratings
    Video conferencing00 Ratings7.01 Ratings
    Audio conferencing00 Ratings8.01 Ratings
    Video screen sharing00 Ratings8.01 Ratings
    Instant messaging00 Ratings8.01 Ratings
    User Ratings
    Ameyo by ExotelSkype for Business / Lync (discontinued)
    Likelihood to Recommend
    9.0
    (3 ratings)
    8.4
    (198 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (7 ratings)
    Usability
    9.0
    (2 ratings)
    9.0
    (14 ratings)
    Support Rating
    6.0
    (1 ratings)
    8.5
    (40 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.0
    (2 ratings)