| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Get Amity (discontinued) | Score9.2 out of 10 | Small Businesses (1-50 employees) | Amity was a customer success software designed to sense changes in customer health or rhythms, recommend the right actions and measure effectiveness. The software is discontinued. | N/A |
 Gainsight CS | Score8.9 out of 10 | Mid-Size Companies (51-1,000 employees) | Gainsight Customer Success (CS) is presented as a growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it provides visibility into customer health, expansion potential, and revenue risk. With automation, AI, and health scoring, Gainsight helps scale outcomes without scaling headcount. With its playbooks and success plans to CSQL tracking and journey orchestration, Gainsight CS helps teams to take the right action at the right time, every time. Access to… | $2,500 Per Company Per Month |
| Get Amity (discontinued) | Gainsight CS | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Get Amity (discontinued) | Gainsight CS | |
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| Considered Both Products | No answer on this topic | Chose Gainsight CS Incentivized Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Gainsight CS Way better ease of use and automated. Other platforms wait for us to act and then provide data, Gainsight speaks to you and the experiece is way more enlightening Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Gainsight CS Incentivized Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Gainsight CS Excellent pre-sales experience with a very patient and thought leadership approach. True partner in every sense of the word. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Get Amity (discontinued) | Gainsight CS | |||||||||||||||||||||||||
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| Get Amity (discontinued) | Gainsight CS | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 8.7 |
| Likelihood to Renew | - | 6.8 |
| Usability | - | 8.5 |
| Availability | - | 8.2 |
| Performance | - | 6.4 |
| Support Rating | - | 8.8 |
| Online Training | - | 5.5 |
| Implementation Rating | - | 6.3 |
| Configurability | - | 6.4 |
| Product Scalability | - | 7.3 |
| Vendor post-sale | - | 6.4 |
