AnyDesk vs. Cisco Webex Support (discontinued)

It is suited for every business. You can use it whether you are an individual, student, professional, or organization. You can simply download it, ask the user to share their ID, connect to their system, and support them remotely. You don't require any special skill or technical knowledge to use it.

Incentivized

WebEx Support Center does what it is designed to do very well. If you need robust, efficient, and comprehensive remote support software, look no further. There are certainly other products that are simpler, and other products that are a bit "prettier" from a UI standpoint, but in terms of overall functionality, WebEx Support Center is hard to beat. If you're a company on a very tight budget, there are certainly cheaper options available, however.

Incentivized

• Minimises the physical involvement of our trainers for training new technicians joining the company.
• Building better relationships with our clients by assisting them with bookings and understanding services.
• Also we use it to manage clients feedbacks and share information with each other.

Incentivized

• Webex has helped us increase and streamline support to our customers.
• It allows us to enable forums or collaborative spaces to explain to clients and coworkers solution to certain problems

Incentivized

• Notification or Addition:
• AnyDesk provides codes to connect room, which is complicated sometimes, if it is manageable same as a call then it can be much user friendly though current system is unique in its way for AnyDesk.
• Use of AI more:
• If AnyDesk can provide Summary, previous call data and recording data storage with summarized way that can be useful.
• Multi user experience:
• While discussion itself if we want to add another user for help this quick feature is not easy currently.

Incentivized

• [In my experience], when there are issues, they sometimes ask for us to run tracelogs on the impacted participant's computer. Sometimes those participants use machines that are not managed by us and they are unwilling to get those logs. Ideally, [I feel] Webex can gather all the information from their side versus the participant side.
• While I do appreciate the constant follow up, sometimes it is overwhelming. I know they are trying to clear their queues, but it seems like they email once a day if they have not heard back from you [in my experience].
• Their support hours should coincide with my local hours of operation. Most of the support people I have worked with are located internationally and their hours of response are the opposite of my working hours.

Incentivized

I don't have any reason to change

Incentivized

Webex is well known by many other companies. It is easy to use and versatile. This familiarity builds a standard to conferencing and users are more comfortable using it. If you want to be safe with a choice of the many conferencing tools out there, Webex will be your best bet

My personal experience with AnyDesk has been good. I found that it is easy to use for both technical and nontechnical users to get started. It offers fast and Responsive performance, with Low latency even over an average internet connection

Incentivized

Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.

I didn't have any technical problems and I didn't suffer from bugs or errors. Customer service has improved a lot and I no longer need to leave the office to go to the user's computer. With AnyDesk I install and remove programs, printers, scanners, settings in general. Screen sharing is excellent and without delays. Overall, I recommend and approve AnyDesk.

Incentivized

The support team is highly incompetent. The only thing that they are able to do flawlessly is register an issue and open the case. But this case related to the issue is never resolved. They will forward the case or assign a new service engineer. But the case will never be resolved. At least not soon. They take weeks to resolve issues.

AnyDesk is simpler to use than BeyondTrust. Beyond trust is suitable for a bit, but it's a bit heavy. Major guidance is required to guide the next person. Multiple steps are involved before we get remote access. Sometimes, it gets stuck in between. Beyond trust, data transfer is comparatively slower. It cannot be ready within a few minutes.

Incentivized

Logmein GoToAssist

• Logmein-GoToAssist is the product we used previously and still to some degree use with WebEx Support Center. It was not always reliable and suffered with network congestion but worked quite well for us, we as a team feel that WebEx Support Center is a more reliable and a better overall product. This to me is due to the simplicity of the UI and ease of use as well as the quality of the network performance.

Kaseya with VNC Connect

• We use within Kaseya for our internally servers and local office users due to cost and efficiency, but it is more intended as console-level access and has a bit more features then WebEx Support Center, however is not good for remote support for our users who travel as it is slow.

Incentivized

• The most positive impact is time saving, in all the aspects using any other thing then AnyDesk consumes a lot of productive time and that cost you a lot more than a single subscription. Using this time in productive works pays you well in the the sales or any other process.

Incentivized

• Initially the ROI was very good. We tried to leave and use another platform (cost issues) and didn't have as much success so we came back to Cisco Webex Support.
• It allowed us to provide support to employees and clients as we needed to be able to provide it.