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Cisco Webex Support (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Webex Support

    Score8.8 out of 10
    N/ACisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.N/A
    Pricing
    Cisco Webex Support
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Cisco Webex Support
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Cisco Webex Support
    Considered Both Products
    Cisco
    Chose Cisco Webex Support
    I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those …
    Incentivized
    Chose Cisco Webex Support
    Cisco Webex Support has a dedicated support team for all users. Finding dedicated support for the other platforms seems to be automated chat before speaking with an actual person.
    Incentivized
    Chose Cisco Webex Support
    The only reason I chose Cisco Webex is because it had automatic attendance feature. But it is of no use if you cannot conduct your meetings due to delay in their response to issues addressed.
    Incentivized
    Chose Cisco Webex Support
    Very intuitive and easy to use tool that integrates well with other Cisco products.
    Incentivized
    Chose Cisco Webex Support
    Logmein GoToAssist
      • Logmein-GoToAssist is the product we used previously and still to some degree use with WebEx Support Center. It was not always reliable and suffered with network congestion but worked quite well for us, we as a team feel that WebEx Support Center is a more …
    Incentivized
    Chose Cisco Webex Support
    GoToAssist was the product we used previously that we replaced with WebEx Support Center. While GoToAssist is certainly a good product and it worked quite well for us, we as a team feel that WebEx Support Center is a more robust overall product. They have a great deal of …
    Incentivized
    Chose Cisco Webex Support
    More enterprise
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Cisco Webex Support
    Remote Administration
    Comparison of Remote Administration features of Cisco Webex Support (discontinued)
    Feature
    Cisco Webex Support (discontinued)
    6.8
    9 Ratings
    Screen sharing8.99 Ratings
    File transfer8.99 Ratings
    Instant message7.17 Ratings
    Secure remote access with Smart Card authentication9.05 Ratings
    Access to sleeping/powered-off computers6.05 Ratings
    Over-the-Internet remote session8.99 Ratings
    Initiate remote control from mobile1.36 Ratings
    Remote management of servers & workstations2.05 Ratings
    Remote Active Directory® management7.95 Ratings
    Centralized management dashboard8.87 Ratings
    Session record8.67 Ratings
    Annotations7.07 Ratings
    Monitoring and Alerts8.95 Ratings
    Multi-platform remote control1.57 Ratings
    User Ratings
    Cisco Webex Support
    Likelihood to Recommend
    9.7
    (11 ratings)
    Likelihood to Renew
    9.1
    (3 ratings)
    Usability
    7.0
    (1 ratings)
    Support Rating
    1.0
    (3 ratings)