AnyDesk vs. Goverlan Reach

It is suited for every business. You can use it whether you are an individual, student, professional, or organization. You can simply download it, ask the user to share their ID, connect to their system, and support them remotely. You don't require any special skill or technical knowledge to use it.

Incentivized

Inexpensive but full featured solution for IT Operations teams that need good tools.

Incentivized

• Minimises the physical involvement of our trainers for training new technicians joining the company.
• Building better relationships with our clients by assisting them with bookings and understanding services.
• Also we use it to manage clients feedbacks and share information with each other.

Incentivized

• Good configurable dashboard that can be personalized per audience
• Built in packages for monitoring standard applications that can be personalized easily
• Simple, easy to use update deployment configuration.

Incentivized

• Notification or Addition:
• AnyDesk provides codes to connect room, which is complicated sometimes, if it is manageable same as a call then it can be much user friendly though current system is unique in its way for AnyDesk.
• Use of AI more:
• If AnyDesk can provide Summary, previous call data and recording data storage with summarized way that can be useful.
• Multi user experience:
• While discussion itself if we want to add another user for help this quick feature is not easy currently.

Incentivized

• Machines must be online for actions to be performed, scopes allow you to rerun them against failed objects only but really a much better option would be for client agent to check in at power on for open jobs.
• Newest version of Reach is glitchy on Windows 10 requiring the occasional restart of the application.

Incentivized

I don't have any reason to change

Incentivized

My personal experience with AnyDesk has been good. I found that it is easy to use for both technical and nontechnical users to get started. It offers fast and Responsive performance, with Low latency even over an average internet connection

Incentivized

I didn't have any technical problems and I didn't suffer from bugs or errors. Customer service has improved a lot and I no longer need to leave the office to go to the user's computer. With AnyDesk I install and remove programs, printers, scanners, settings in general. Screen sharing is excellent and without delays. Overall, I recommend and approve AnyDesk.

Incentivized

AnyDesk is simpler to use than BeyondTrust. Beyond trust is suitable for a bit, but it's a bit heavy. Major guidance is required to guide the next person. Multiple steps are involved before we get remote access. Sometimes, it gets stuck in between. Beyond trust, data transfer is comparatively slower. It cannot be ready within a few minutes.

Incentivized

Goverlan was a better overall value providing licensing flexibility, more features and consistent quality for a lower price point. There are many products that provide remote capabilities but this product goes well above and beyond most of them allowing remote installs and reporting features.

Incentivized

• The most positive impact is time saving, in all the aspects using any other thing then AnyDesk consumes a lot of productive time and that cost you a lot more than a single subscription. Using this time in productive works pays you well in the the sales or any other process.

Incentivized

• With a product like this it is entirely possible that you will see large increase in Help Desk efficiency for those who are willing to take the time to fully explore its possibilities.
• Much more robust that any other remote support product I have used while still extremely cheap compared to competing products. This can bring enterprise level support options to those that may normally not be able to afford it.
• Reporting features are invaluable to anyone wanting to truly know what is happening on their network.

Incentivized