TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ApexChat

    Score4 out of 10
    N/AApexChat is a live chat tool from the company of the same name in Pleasonton, California.N/A

    Freshchat

    Score8.8 out of 10
    N/AA solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers.

    $0

    per month free for up to 10 agents

    Pricing
    ApexChatFreshchat
    Editions & Modules
    No answers on this topic
    Growth
    $19
    per month (billed annually) per agent
    Pro
    $49
    per month (billed annually) per agent
    Enterprise
    $79
    per month (billed annually) per agent
    Offerings
    Pricing Offerings
    ApexChatFreshchat
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details
    More Pricing Information
    Features
    ApexChatFreshchat
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of ApexChat and Freshchat
    Feature
    ApexChat
    -
    Ratings
    Freshchat
    6.5
    10 Ratings
    Chat history and transcripts00 Ratings7.010 Ratings
    Chat reporting00 Ratings6.210 Ratings
    Chat and web analytics00 Ratings6.39 Ratings
    User Ratings
    ApexChatFreshchat
    Likelihood to Recommend
    7.6
    (2 ratings)
    8.1
    (34 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (3 ratings)
    Usability
    -
    (0 ratings)
    7.1
    (10 ratings)
    Availability
    -
    (0 ratings)
    7.3
    (1 ratings)
    Performance
    -
    (0 ratings)
    7.3
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    6.3
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.3
    (2 ratings)
    Configurability
    -
    (0 ratings)
    4.5
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    4.5
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    7.3
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    4.5
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    4.5
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.2
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.2
    (1 ratings)