TrustRadius

Acknowledge Proactive Monitoring (APM) vs. ConnectWise RMM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acknowledge Proactive Monitoring (APM)
Score 9.0 out of 10
N/A
APM is a SaaS solution to monitor performance, stability & security of networks, servers, platforms and cloud resources. It provides a single pane of glass to prevent and detect issues in IT environments. It is developed by the Dutch MSP Acknowledge.
$5
per month object
ConnectWise RMM
Score 6.7 out of 10
N/A
ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself (DIY) and do-it-for-you (DFY) delivery options, and integrates an intelligent automation engine. It’s a solution that reinvents how IT solution providers adopt, interact with and manage their…N/A
Pricing
Acknowledge Proactive Monitoring (APM)ConnectWise RMM
Editions & Modules
Standard (100+ objects)
$5
per month object
Small
$8
per month object
No answers on this topic
Offerings
Pricing Offerings
Acknowledge Proactive Monitoring (APM)ConnectWise RMM
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Acknowledge Proactive Monitoring (APM)ConnectWise RMM
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Acknowledge Proactive Monitoring (APM)ConnectWise RMM
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All AlternativesView all alternativesView all alternatives
User Ratings
Acknowledge Proactive Monitoring (APM)ConnectWise RMM
Likelihood to Recommend
-
(0 ratings)
7.3
(7 ratings)
User Testimonials
Acknowledge Proactive Monitoring (APM)ConnectWise RMM
Likelihood to Recommend
Acknowledge Benelux B.V.
No answers on this topic
ConnectWise
ConnectWise RMM is well suited for my small IT business to keep track of my many clients that a company like mine with less than 5 employees to monitor in one interface. It is very easy to implement, monitor and setup alerts. The monitor of patching is one of the main reasons we went with ConnectWise RMM. We use their ScreenConnect software as wells.
John Besedic | TrustRadius Reviewer
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Pros
Acknowledge Benelux B.V.
No answers on this topic
ConnectWise
  • Provides lightweight, easy to install software agent to deploy to client devices
  • Robust reporting, including hardware & installed software reports
  • Provides generally stable service for remote access to client devices
Verified User
Anonymous
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Cons
Acknowledge Benelux B.V.
No answers on this topic
ConnectWise
  • We lost some functionality with LogMeIn after moving to Command - starting services, adding users in the background on PCs
  • Setting up MAC users is not easy
  • resolving existing tickets in the portal - understanding the ConnectWise notes
  • Account Management - Since ConnectWise took over, we have no idea who our account management team is.
  • Patch Management needs more improvement
MS
Mike Smith
IT Director
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Alternatives Considered
Acknowledge Benelux B.V.
No answers on this topic
ConnectWise
Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate. Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
Verified User
Anonymous
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Return on Investment
Acknowledge Benelux B.V.
No answers on this topic
ConnectWise
  • The product upgrades stay up to date with our business needs.
  • The product is an important part of our overall budget.
  • The product helps with the planning and success of our Department.
Verified User
Anonymous
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ScreenShots

Acknowledge Proactive Monitoring (APM) Screenshots

Screenshot of Overview of objects (hosts) in APMScreenshot of Overview of resources of an host (things to measure)Screenshot of Graphs are used to provide meaningful insightScreenshot of Vulnerability scanning is includedScreenshot of Asset information is includedScreenshot of Listing of resources of different objects