Appcues vs. Fin by Intercom

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Appcues	Score6.7 out of 10	N/A	Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The goal of using Appcues is to improve product engagement within the user's own customer base.	$299 per month/billed monthly
Fin by Intercom	Score8.5 out of 10	N/A	Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.	$0.99 one-time fee per 1 resolution

Fin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription.

Community Pulse
Key User Insights
	Appcues	Fin by Intercom
Considered Both Products	Appcues Jared DeLong Customer Success Manager in Marketing at Kindful (Non-Profit Organization Management, 1-10 employees) Chose Appcues Appcues is much more affordable than WalkMe and Pendo from our research. We were previously using Intercom, however Intercom was designed more for purely in-app messaging rather than actually providing flows and cues guiding users throughout an app. We also received lots of … Incentivized Helpful?	Intercom Verified User Chose Fin by Intercom Appcues does not have AI to answer customer questions like Fin can. Incentivized Helpful? Veronika Baranovska Inbound Marketing Manager in Marketing at Sendible (Internet, 11-50 employees) Chose Fin by Intercom Intercom is right in the middle of HubSpot and Drift. It would work well for a business just starting out, but you'd want something a little more robust later down the line. If you want an all-inclusive marketing automation tool and have the budget, HubSpot is still my favourite … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
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	Happy with the feature set
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	Lived up to sales and marketing promises
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	Implementation went as expected
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User Ratings
	Appcues	Fin by Intercom
Likelihood to Recommend	7.7 (7 ratings)	8.2 (321 ratings)
Likelihood to Renew	- (0 ratings)	10.0 (21 ratings)
Usability	- (0 ratings)	8.8 (228 ratings)
Availability	- (0 ratings)	9.1 (1 ratings)
Performance	- (0 ratings)	9.1 (1 ratings)
Support Rating	- (0 ratings)	5.7 (10 ratings)
Online Training	- (0 ratings)	7.4 (2 ratings)
Implementation Rating	- (0 ratings)	6.6 (5 ratings)
Product Scalability	- (0 ratings)	9.1 (1 ratings)

Appcues vs. Fin by Intercom

Appcues

Fin by Intercom

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