Appcues vs. Pendo.io

Appcues

30 Reviews and Ratings

Pendo.io

190 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Appcues	Score6.7 out of 10	N/A	Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The goal of using Appcues is to improve product engagement within the user's own customer base.	$299 per month/billed monthly
Pendo.io	Score9.5 out of 10	N/A	Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.	N/A

Pricing

Appcues

Pendo.io

Essentials: $299
per month/billed monthly
Growth: $879
per month/billed annually
Enterprise: Contact sales team

*Free: Free
Base: Contact sales team
Core: Contact sales team
Pulse: Contact sales team
Ultimate: Contact sales team

Pricing Offerings
Appcues	Pendo.io
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

No setup fee

No setup fee

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Community Pulse
Key User Insights
	Appcues	Pendo.io
Considered Both Products	Appcues Tim Aderman Director of Marketing in Marketing at Breeze Church Management (Non-profit Organization Management, 11-50 employees) Chose Appcues One of the things we really loved about Appcues that ultimately led us to go with them is that it has a two-way integration with Heap Analytics. We are big fans of Heap, so being able to create user segments in Heap and push them over to Appcues to show modals to was a huge … Incentivized Helpful? Jared DeLong Customer Success Manager in Marketing at Kindful (Non-Profit Organization Management, 1-10 employees) Chose Appcues Appcues is much more affordable than WalkMe and Pendo from our research. We were previously using Intercom, however Intercom was designed more for purely in-app messaging rather than actually providing flows and cues guiding users throughout an app. We also received lots of … Incentivized Helpful?	Pendo.io Lyla Rozelle Manager, Product Marketing in Marketing at JazzHR (Internet, 51-200 employees) Chose Pendo.io I prefer Pendo strongly to all the above competitors. We came from WalkMe and it was a nightmare of a tool, slow, horrible analytics, no real SFDC integration, and an unintuitive guide builder. I found Pendo's analytics much easier to understand than Appcues and Totango isn't … Incentivized Helpful? Verified User Chose Pendo.io I found Pendo.io to be more robust and easier to use....but more expensive. Incentivized Helpful? Emily Hardin Director of Product in Product Management at Fusion Web Clinic (Computer Software, 11-50 employees) Chose Pendo.io We used WalkMe for a couple of years, but because we are a single page application we had difficulty with the implementation crashing our site. WalkMe also uses cookies to track users, so every time one of our customers cleared his or her cache, they would receive announcements … Incentivized Helpful? Ryan Hogg Director, Agency Development in Sales at Affinio (Computer Software, 51-200 employees) Chose Pendo.io Easy to implement and set up. Strong track record of success (arguably market leader), including validation through case studies, and through G2Crowd and TrustRadius reviews. The Zendesk integration is great -- users won't have to hop out of the app to access knowledgebase … Incentivized Helpful? Taylor Gibb Customer Success Manager in Social Media at Sprinklr (Marketing and Advertising, 1001-5000 employees) Chose Pendo.io This option was cheaper, but it showed. We selected Pendo for their wide range of diverse features and their superior understanding of the data that drives ROI. In addition, we love that the Pendo team holds frequent webinars that help to train end users and add value to the … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

User Ratings
	Appcues	Pendo.io
Likelihood to Recommend	7.7 (7 ratings)	9.9 (94 ratings)
Likelihood to Renew	- (0 ratings)	9.0 (4 ratings)
Usability	- (0 ratings)	8.9 (7 ratings)
Support Rating	- (0 ratings)	9.7 (4 ratings)
Online Training	- (0 ratings)	9.1 (1 ratings)
Implementation Rating	- (0 ratings)	9.0 (1 ratings)