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Apple Remote Desktop vs. BeyondTrust Remote Support

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Apple Remote Desktop

    Score6.4 out of 10
    N/AApple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network.

    $79.99

    one-time fee

    BeyondTrust Remote Support

    Score8.8 out of 10
    N/ABeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of…N/A
    Pricing
    Apple Remote DesktopBeyondTrust Remote Support
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Apple Remote DesktopBeyondTrust Remote Support
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Apple Remote DesktopBeyondTrust Remote Support
    Considered Both Products
    Apple
    Chose Apple Remote Desktop
    Apple Remote Desktop is very Apple specific, which as both good and bad aspects. We actually use both Bomgar/BeyondTrust and Apple Remote Desktop because each is good at certain aspects and bad at certain aspects. For instance, BeyondTrust is very good at ad hoc sessions with …
    Incentivized
    Chose Apple Remote Desktop
    I think that the one feature that sets ARD apart is the UI when in a remote session. There have been times where I've used Zoom, TeamViewer, etc. and couldn't access a part of the menu bar or accidentally closed a session due to the third-party UI that's been applied on the …
    Incentivized
    Chose Apple Remote Desktop
    I would feel much more comfortable having one of these alternative solutions as our Remote Desktop management tools. Each has their drawbacks and expenses associated with them, but we simply have too large of a deployment to not be considering alternatives. If it is the only …
    Incentivized
    BeyondTrust
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Apple Remote DesktopBeyondTrust Remote Support
    Remote Administration
    Comparison of Remote Administration features of Apple Remote Desktop and BeyondTrust Remote Support
    Feature
    Apple Remote Desktop
    8.0
    25 Ratings
    BeyondTrust Remote Support
    9.1
    52 Ratings
    Screen sharing8.925 Ratings00 Ratings
    File transfer9.024 Ratings8.849 Ratings
    Instant message9.320 Ratings9.150 Ratings
    Secure remote access with Smart Card authentication8.53 Ratings00 Ratings
    Access to sleeping/powered-off computers7.219 Ratings6.031 Ratings
    Over-the-Internet remote session9.019 Ratings00 Ratings
    Initiate remote control from mobile7.06 Ratings00 Ratings
    Remote management of servers & workstations8.421 Ratings00 Ratings
    Remote Active Directory® management7.08 Ratings00 Ratings
    Centralized management dashboard8.516 Ratings00 Ratings
    Session record7.39 Ratings9.142 Ratings
    Annotations7.05 Ratings8.934 Ratings
    Monitoring and Alerts8.312 Ratings00 Ratings
    Multi-platform remote control6.37 Ratings00 Ratings
    User Ratings
    Apple Remote DesktopBeyondTrust Remote Support
    Likelihood to Recommend
    8.4
    (25 ratings)
    9.3
    (111 ratings)
    Likelihood to Renew
    10.0
    (3 ratings)
    10.0
    (63 ratings)
    Usability
    9.0
    (4 ratings)
    9.2
    (29 ratings)
    Availability
    -
    (0 ratings)
    8.8
    (9 ratings)
    Performance
    -
    (0 ratings)
    8.4
    (7 ratings)
    Support Rating
    10.0
    (4 ratings)
    9.7
    (28 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    Online Training
    -
    (0 ratings)
    8.8
    (3 ratings)
    Implementation Rating
    10.0
    (3 ratings)
    10.0
    (13 ratings)
    Configurability
    -
    (0 ratings)
    8.2
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (2 ratings)