Independently Invited by TrustRadius
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
![]() Apple Remote Desktop | Score6.4 out of 10 | N/A | Apple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network. | $79.99 one-time fee |
BeyondTrust Remote Support | Score8.8 out of 10 | N/A | BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of… | N/A |
| Apple Remote Desktop | BeyondTrust Remote Support | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Apple Remote Desktop | BeyondTrust Remote Support | |
|---|---|---|
| Considered Both Products | ![]() | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Apple Remote Desktop | BeyondTrust Remote Support | ||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Remote Administration |
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| Apple Remote Desktop | BeyondTrust Remote Support | |
|---|---|---|
| Likelihood to Recommend | 8.4 | 9.3 |
| Likelihood to Renew | 10.0 | 10.0 |
| Usability | 9.0 | 9.2 |
| Availability | - | 8.8 |
| Performance | - | 8.4 |
| Support Rating | 10.0 | 9.7 |
| In-Person Training | - | 9.1 |
| Online Training | - | 8.8 |
| Implementation Rating | 10.0 | 10.0 |
| Configurability | - | 8.2 |
| Ease of integration | - | 9.1 |
| Product Scalability | - | 9.1 |
| Vendor post-sale | - | 9.1 |
| Vendor pre-sale | - | 9.1 |