Apptentive, now part of Alchemer vs. Instabug

It works very well for consumer-centric applications. If you had an app with in-app purchases, or a retail store app, or even a simple gaming application, Apptentive would be more powerful. In our case, we have an app that serves as a productivity tool, so Apptentive gives us great insight and tools, but we do not take advantage of them as much as other apps might.

Incentivized

Instabug is great to capture bug reports during the testing phase of your app. You can also collect user data such as device, OS, and App version to easily reproduce the issue.

Incentivized

• Push notifications for app store reviews.
• Targeted interactions based on in-app events.
• Easy in-app messaging service for direct access to our support team.

Incentivized

• Instabug allows testers to quickly and easily send their bug reports.
• Testers can draw on the screenshots, capture video and write back.
• Instabug also has amazing customer support that is always quick to respond to our requests and needs.
• Users can also make integrations so you can easily turn Instabug reports into Jira or other tracking software.

Incentivized

• Apptentive's metrics aren't as customizable as we would like but what it does measure it does a good job at.
• Managing multiple apps (iOS and Android) can make for extra work because you're duplicating work on Notes and Events.
• Finding the right way to interact can take multiple tests, surfacing best practices across the industry would be a help.

Incentivized

• Could be less pricey.
• Should be something that works not just on IOS and Android but also on web applications.

Incentivized

We haven't used or evaluated another tool similar to Apptentive. We selected it and it has worked for what we needed it for. I'm sure other solutions provide similar options. We keep Apptentive because it is already integrated with our apps and we've continued to be able to use it for what we need without worrying about how a new tool would connect to everything that goes into a mobile app.

Incentivized

• Apptentive has helped us increase our app store ratings which results in better listings in search results, etc.
• Apptentive has helped give us better insights from our users.
• Apptentive has helped us better manage emergencies that we can address without an App Store update now.

Incentivized

• Reduced the time to get feedback.

Incentivized