#1 most frequent
United States of America
83.3%25 installations of 30
What is Apptentive, now part of Alchemer?
Apptentive was an app used to measure shifts in customer emotion and gather actionable feedback across their mobile customer journeys. Apptentive was acquired by Alchemer in 2023, and is no longer available. Its features are provided by Alchemer Mobile.
Categories & Use Cases
Media
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Screenshot of Sentiment and Topic Analysis - The Apptentive dashboard provides key insights into who customers are, what they care about, and how to communicate with them. Apptentive works from day one using machine learning and semantic analysis to bubble up key trends, so the user can stop guessing what customers want and recognize issues not readily seen.
Who Buys & Uses Apptentive, now part of Alchemer
#2 most frequent
Canada
6.7%2 installations of 30
#3 most frequent
Netherlands
3.3%1 installation of 30
Apptentive keeps us attentive to our mobile users
Pros
- Provides notes and interactions within your app so you can connect with users better.
- Also allows for more support-driven interactions and engaging feedback from customers so it isn't all routed through app store reviews that are more difficult to manage and interact with users.
- Apptentive measures satisfaction with its Love metric that helps us better understand usage instead of just store ratings and anecdotal feedback.
Cons
- Apptentive's metrics aren't as customizable as we would like but what it does measure it does a good job at.
- Managing multiple apps (iOS and Android) can make for extra work because you're duplicating work on Notes and Events.
- Finding the right way to interact can take multiple tests, surfacing best practices across the industry would be a help.
Return on Investment
- Apptentive has helped us increase our app store ratings which results in better listings in search results, etc.
- Apptentive has helped give us better insights from our users.
- Apptentive has helped us better manage emergencies that we can address without an App Store update now.
Great Application for Mobile Apps and Driving Customer Interactions
Pros
- Push notifications for app store reviews.
- Targeted interactions based on in-app events.
- Easy in-app messaging service for direct access to our support team.
Cons
- Sometimes the notifications of new messages do not come through email as they should, so you can miss some.
- I would like to see more interaction options.
- More app analytics.
Return on Investment
- We have seen over 100 5 star reviews come in via the Apptentive interactions.
- User adoption of our mobile app was swift and easy with the help of Apptentive.
- It is hard to put an ROI on it when we aren't selling through the app, but it is a great tool.
Alternatives Considered
Firebase
Other Software Used
Hootsuite, Iconosquare, Microsoft Teams
