Apptentive, now part of Alchemer vs. Sprinklr Service
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Apptentive, now part of Alchemer | Score8 out of 10 | N/A | Apptentive was an app used to measure shifts in customer emotion and gather actionable feedback across their mobile customer journeys. Apptentive was acquired by Alchemer in 2023, and is no longer available. Its features are provided by Alchemer Mobile. | N/A |
 Sprinklr Service | Score8.5 out of 10 | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.… | $249 per month per seat |
| Apptentive, now part of Alchemer | Sprinklr Service | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | Omnichannel Automation, AI and Insights Reporting | ||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Apptentive, now part of Alchemer | Sprinklr Service | |
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| Likelihood to Recommend | 8.0 | 9.0 |
| Likelihood to Renew | - | 7.5 |
| Usability | - | 9.0 |
| Availability | - | 9.9 |
| Performance | - | 9.9 |
| Support Rating | - | 9.1 |
| In-Person Training | - | 10.0 |
| Implementation Rating | - | 9.0 |