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Apptivo vs. Kustomer

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Apptivo

8 Reviews and Ratings

Kustomer

68 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Apptivo

    Score8.1 out of 10
    		N/AApptivo provides small and medium sized businesses with applications that include CRM, project management and invoicing solutions.

    $10

    Per User per Month

    Kustomer

    Score8.7 out of 10
    		N/AKustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC.

    $89

    per month per user

    Pricing
    ApptivoKustomer
    Editions & Modules
    Premium
    $10
    Per User per Month
    Ultimate
    $25
    Per User per Month
    Starter
    Free
    Per User per Month
    Enterprise
    N/A
    Enterprise
    $89
    per month, per user
    Ultimate
    $139
    per month, per user
    Offerings
    Pricing Offerings
    ApptivoKustomer
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—All plans require an annual subscription and 8 users minimum.
    More Pricing Information
    Features
    ApptivoKustomer
    Sales Force Automation
    Comparison of Sales Force Automation features of Apptivo and Kustomer
    Feature
    Apptivo
    7.7
    4 Ratings
    Kustomer
    -
    Ratings
    Customer data management / contact management10.04 Ratings00 Ratings
    Workflow management6.82 Ratings00 Ratings
    Territory management4.51 Ratings00 Ratings
    Opportunity management10.03 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.14 Ratings00 Ratings
    Contract management10.02 Ratings00 Ratings
    Quote & order management7.43 Ratings00 Ratings
    Interaction tracking1.81 Ratings00 Ratings
    Channel / partner relationship management9.13 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Apptivo and Kustomer
    Feature
    Apptivo
    9.7
    4 Ratings
    Kustomer
    -
    Ratings
    Case management9.14 Ratings00 Ratings
    Call center management10.02 Ratings00 Ratings
    Help desk management10.03 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Apptivo and Kustomer
    Feature
    Apptivo
    10.0
    3 Ratings
    Kustomer
    -
    Ratings
    Lead management10.03 Ratings00 Ratings
    Email marketing10.03 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Apptivo and Kustomer
    Feature
    Apptivo
    8.9
    4 Ratings
    Kustomer
    -
    Ratings
    Task management8.34 Ratings00 Ratings
    Billing and invoicing management9.13 Ratings00 Ratings
    Reporting9.14 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Apptivo and Kustomer
    Feature
    Apptivo
    10.0
    2 Ratings
    Kustomer
    -
    Ratings
    Forecasting10.02 Ratings00 Ratings
    Pipeline visualization10.02 Ratings00 Ratings
    Customizable reports10.02 Ratings00 Ratings
    Customization
    Comparison of Customization features of Apptivo and Kustomer
    Feature
    Apptivo
    7.2
    3 Ratings
    Kustomer
    -
    Ratings
    Custom fields5.73 Ratings00 Ratings
    Custom objects6.63 Ratings00 Ratings
    API for custom integration9.12 Ratings00 Ratings
    Security
    Comparison of Security features of Apptivo and Kustomer
    Feature
    Apptivo
    10.0
    4 Ratings
    Kustomer
    -
    Ratings
    Single sign-on capability10.04 Ratings00 Ratings
    Role-based user permissions10.04 Ratings00 Ratings
    Platform
    Comparison of Platform features of Apptivo and Kustomer
    Feature
    Apptivo
    7.9
    4 Ratings
    Kustomer
    -
    Ratings
    Mobile access7.94 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Apptivo and Kustomer
    Feature
    Apptivo
    -
    Ratings
    Kustomer
    8.1
    18 Ratings
    Organize and prioritize service tickets00 Ratings8.017 Ratings
    Expert directory00 Ratings8.314 Ratings
    Subscription-based notifications00 Ratings8.513 Ratings
    ITSM collaboration and documentation00 Ratings8.013 Ratings
    Ticket creation and submission00 Ratings8.018 Ratings
    Ticket response00 Ratings8.018 Ratings
    Self Help Community
    Comparison of Self Help Community features of Apptivo and Kustomer
    Feature
    Apptivo
    -
    Ratings
    Kustomer
    8.5
    14 Ratings
    External knowledge base00 Ratings8.014 Ratings
    Internal knowledge base00 Ratings9.014 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Apptivo and Kustomer
    Feature
    Apptivo
    -
    Ratings
    Kustomer
    8.0
    18 Ratings
    Customer portal00 Ratings8.611 Ratings
    IVR00 Ratings8.310 Ratings
    Social integration00 Ratings7.314 Ratings
    Email support00 Ratings10.018 Ratings
    Help Desk CRM integration00 Ratings6.013 Ratings
    User Ratings
    ApptivoKustomer
    Likelihood to Recommend
    10.0
    (4 ratings)
    9.0
    (39 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.9
    (2 ratings)
    Usability
    9.1
    (3 ratings)
    10.0
    (5 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Performance
    -
    (0 ratings)
    6.4
    (2 ratings)
    Support Rating
    9.1
    (2 ratings)
    9.4
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    7.6
    (2 ratings)
    Online Training
    -
    (0 ratings)
    8.3
    (2 ratings)
    Implementation Rating
    3.6
    (1 ratings)
    7.9
    (2 ratings)
    Configurability
    -
    (0 ratings)
    7.9
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    7.2
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.7
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (2 ratings)