APS is a national workforce management and cloud-based HR solution provider. The platform includes core HR, payroll, time and attendance (including manager and employee self-service), compliance tools, and onboarding.
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ChartHop
Score 7.9 out of 10
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ChartHop, from the company of the same name in New York, is an organization management platform, providing org chart that integrates with HRIS systems, workforce analytics with custom reporting, and tools to support people and succession planning, compensation plans, and process performance reviews and data.
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ChartHop Basic
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Additional Details
The Payroll solution is offered as a standalone service, but additional solutions must be used in conjunction with the Payroll solution.
We used Intuit Payroll when we used Quickbooks, then Paychex when we left Quickbooks, and APS Payroll has been the best of them as far as price, the ease of use, and the ability to do what we need.
Paychex was probably the best system, but the constant shifting of support teams caused a loss of institutional knowledge every time. ADP was impersonal and support phone calls almost always went overseas. The lack of knowledge of the support service was disturbing. It was hoped …
I have used ADP for many years and always found the system to be restrictive in ADP's resistance to building rules that matched the organization's needs rather than asking the organization to modify its policies to match 'canned' rules already built within ADP. Bamboo and …
I believe APS is better than Paychex as mid-tier provider. I believe Paycor is not as good due to the cost and functioning drastically different. ADP is terrible in comparison to anything due to it lacking customizability and support for smaller and mid-tier clients. APS is …
They both have their good points and negative points, overall I think ADP is a better with recruitment platforms and onboarding. But APS had some good features as well.
We are a work College and our students have to work a minimum of 10 hours per week at an on-campus job. APS allowed us to be able to track a student's time as well as a professional's time but in different ways. A very versatile system that meets all our needs.
APS OnLine is a cost-effective solution compared to the other big name timekeeping/payroll software options on the market today. A quick demo will show the benefits of this simple, easy-to-use yet powerful solution. They are also quick to address issues and to work with the …
All the other payroll systems were very complicated and had a lot of capabilities that were nto needed for an organization of our size. This made it difficult to use and confusing. APS covers all our needs and does so with ease of use and great support.
ADP and Paychex - Noah built them after he built the ark :) Clunky, expensive, and error prone.
Stratus TIme - great time and attendance program, now purchased by Paychex.
APS Online is a much simpler system to use for end users and administrators, processing is quicker (immediate), and integration between the various modules is seamless. In the past, HRB talked to Payroll module, Payroll module talked to Etime, however HRB didn't talk to Etime …
We were previously with ADP and while the functionality improved when we moved to the Workforce Now version, we still wanted an improved and more economical solution for integrating payroll and HR with benefits management. APS Online offers that.
The boutique feeling and the great customer service are worth its weight in gold! APS OnLine is also financially a great decision. All around, a perfect way for our size of company to go. We haven't looked back since!
We have used ADP. I have also worked with IBS Payroll solutions at another company. APS OnLine is less bureaucratic than ADP. APS is less user friendly or customer service oriented than IBS Payroll.
APS has been the easiest to work with hands down. Our accounting software is Great Plains, but the payroll module was insufficient. APS has provided us an export compatible with Great Plains.
I selected APS because of the way they responded when I initially reached out to them. I honestly don't remember all of the payroll companies that I contacted. APS was quick to answer my question with straight forward answers. They were very pleasant and always seemed to …
ChartHop is generally better than these products because of its usability and clarity of documentation. Our use cases can be very specific sometimes, so for example ChartHop is intuitively better for org charts and smaller organizational visualizations. There is also more …
In the past my company used Namely. I prefer ChartHop's visibility into org structure, but I feel it's missing some tools. I liked the way that most things lived under namely from tax documents to pay stubs to more.
APS Payroll is an easy to use payroll system, and integrates well with some things such as the APS Hire feature, which handles onboarding, and the eSelfServe timeclock feature. It exports well to Quickbooks, but is only ok with NetSuite. (It works but is a completely manual process and takes a lot of setup.) Our tax registration and filing has been fine and we're always apprised of any tax discrepancies such as small Unemployment overages/underages when filed compared to what was withheld.
Not Suited - The tool is suited for organizations with an employee count of more than >500. There are much cheaper tools out there for a company size of below 500 employees. Integration with other tools can be improved. Suited - From an admin POV who sometimes works closely with HRs, customization and storing information is great.
It's fast and intuitive. Our previous contractors were ADP and Paychex and neither were intuitive. Our payroll runs have less errors now than with previous vendors. Payroll prep time is down from 5 hours with ADP to 2 hours with APS for the HR Manager.
The limiters are great. I'm always afraid of that error that no one caught. Let's assume that you add a $200 limiter to overtime. Any time that a staff member is about to receive more than $200 in overtime for that pay period, a red flag goes up for the HR manager to double check.
We have 3 programs in public schools that block certain ports. APS has a 2nd feature using GPS so that staff can only check in for their shift while they are in the designated GPS range. Great for someone who has to report to a remote location. Just add the GPS coordinates and they can't check until they get to the project.
I have been using the system for over a year now and feel more comfortable with the functionality of it. I have just recently implemented the benefit administration portion.
The APS Payroll software is very easy to use, and it is easy to train new employees on it. The APS Payroll support team is very helpful and response time is quick. It is easy to enter/change employee information, adjust salaries and benefits, etc. New features have also been added that makes it even better, such as being able to set up your own income/deduction items.
For teams and people who have enough time to learn the platform or enough patience to read through documentation or to watch through tutorials, the platform is pretty usable and it is relatively easy to pick up new concepts and how to do certain things, specifically around self-service if there is some problem. With that being said, the platform can sometimes be inherently unintuitive with certain edge cases
I had to learn APS on my own, and the support team held my hand. They are still there when I have an occasional question. Anytime I need support, I can call my rep or send an email and help is on the way, without failure. The support team is awesome
It would have been helpful to understand the phases of the implementation up front so I could have prepared differently for enrollments, billing, and transfer of information to payroll. At the end of the day, I'm happy with the selection and the system and anticipate I will like it better as we go along. We have done a number of other system implementations in the past few years, and this has been pretty painless, however, I've had a few surprises.
We had used ADP for years and had always struggled with their customer service. With over 20 locations (20+ W2s, quarterly filings, etc) we had a lot of questions. We would have to call and sit on hold for long periods of time to talk to someone who couldn't always answer our questions. Then we would get different answers from different people or have to re-explain our issue. It was a major time suck for my employees and they dreaded having to call all of the time. For us - the final straws for us to switch providers were: +Numerous year end filings with incorrect names and addresses (they couldn't keep our 20+ locations separate even though our paperwork was completed correctly) +Incorrect SUI rates for several locations that resulted in tens of thousands of dollars in overpayments which was a lot of money for small hotels. We had sent in numerous requests for them to fix this but it never happened +Lack of care - even though we were having all of these issues, nobody would work with us to get them all resolved and make sure to remedy the situation. We had to seek out a manager to get them resolved but even after this, we still had more issues. Overall - DON'T stick with ADP or even think about switching to them. They might be able to slash prices but their poor customer service and lack of care will cost you in the end. It's not worth it. APS does everything ADP had the capability of but we don't have the errors or headaches we did before. I am really looking forward to this year end!
ChartHop is generally better than these products because of its usability and clarity of documentation. Our use cases can be very specific sometimes, so for example ChartHop is intuitively better for org charts and smaller organizational visualizations. There is also more support for workflow creations. There is special attention to making sure there are not too many functions and things that can confuse the user compared to the other products.
We were able to transition quickly and continue to successfully hire and onboard new hires for several Clubs that opened within weeks of moving to APS.
We do struggle a bit with the ease of reporting simply because our locations are all under separate EIN and that can make it difficult to easily combine data queried under custom reports, so the volume of reporting that I might wish to be able to push through weekly in order to help address 'real time' trends is not always available.
The lack of effective dating for position and wage changes does mean that HR and available APS data is not 'real time' accurate and that HR does need to return to the system to update changes well after-the-fact, which is not ideal.
