Aptean Encompix ERP vs. Red Falcon

If an organization often makes standard products and purchases standard material for those products, then this ERP suits well for such scenarios, where there is a standard list of material - which can be used to build Item Master records in Encompix. And it's well suited for companies which do keep inventory / stock. Not well suited if the organization doesn't have item masters, and every product is a custom product.

Incentivized

We like the fact that we are able to offer our customers a professional online presence so that we can compete with the big box stores and the Amazon's of the Office Supply world. I like being able to log into the back office to see our respective pricing from both SP Richards and Essendant.

Incentivized

• Materials or purchasing module is good
• Accounting and milestone payments are easy to use
• Purchases are very detailed, and we can see when any line item has been ordered or received

Incentivized

• There is good training and support to help learn the product
• Makes it easy for staff to manage inventory and see what we have in stock for hardware and computers.
• Integrates with many of the Wholesalers we use right out of the box.

Incentivized

• Scheduling module - we had initially expected this ERP system to handle the scheduling part for us, but it is not easy to do customization to the extent needed for us.
• Technical or the implementation team support can be improved, as it is not up to the standard.
• Not well suited for Engineer to Order / custom product manufacturing companies.

Incentivized

• Would like to be able to print only unprinted orders in packing slips.
• More reporting options within Red Falcon.
• Would like to be able to search by order number under customer order history.
• Be able to do recurring orders on the back end for MISC items.

Incentivized

I feel there is a lot of clicking around to get what you need.

Incentivized

Support is great at taking care of our questions and issues.

Incentivized

The instructors were patient and kind but the overall implementation seemed cumbersome and lengthy.

Incentivized

Materials module in Encompix ERP is more robust over the Abas ERP. We had previously used Abas before Encompix, and the reports are more robust in Encompix, and custom reports were possible. Bill of Materials can be uploaded in Encompix, unlike Abas. Item Masters feature was available. Vendor cross reference and performance tracking are some good features as well.

Incentivized

We did a quick review of other companies but went with Red Falcon as we knew someone else who used and was happy with their service offerings Red Falcon does seem to be expensive but it was a little hard to compare as we did not compare all the specific pricing for other competitors Again, we mainly went with Red Falcon through word of mouth

Incentivized

• We had to spend lot of time and effort in making it work for our company.
• Scheduling still needs to be fixed, we are trying beta version of the system now.

Incentivized

• Red Falcon's integration with e-auto is a tremendous time and money saver on the admin side of things!
• The overall cost of Red Falcon is a bit pricey so the ROI really depends on how much e-commerce business that can be ran thru it.

Incentivized