Aptean Ross ERP vs. Red Falcon

Ross ERP was designed for and excels in process manufacturing environments. It is best leveraged in companies with strong management support for technology with a strong understanding of the business and manufacturing processes and a willingness to engage in the design and operation of the system. It is less suited for organizations looking for cut and paste solutions that don't' require input from the users and management. It is whatever you make of it.

Incentivized

We like the fact that we are able to offer our customers a professional online presence so that we can compete with the big box stores and the Amazon's of the Office Supply world. I like being able to log into the back office to see our respective pricing from both SP Richards and Essendant.

Incentivized

• Development: the facet that sold us on Ross was the interaction with the user community and the commitment to development with the users in mind. They are by far the most customer driven company I've worked with in terms of product improvement and development. Companies of all sizes are heard and they're suggestions coalesced into a development plan that delivers value for your maintenance dollars.
• Lot Traceability: Ross ERP gives us a competitive edge in time for lot trace across multiple sku's and distribution lanes.
• Process manufacturing management. Ross recipe and process spec management is very robust, allowing us to capture and manage our yields and costs across labor and numerous types of ingredient inputs. Process manufacturing can be more complex then discrete, and Ross was built for process manufacturing.

Incentivized

• There is good training and support to help learn the product
• Makes it easy for staff to manage inventory and see what we have in stock for hardware and computers.
• Integrates with many of the Wholesalers we use right out of the box.

Incentivized

• More cross functionality with Factory MES.
• Ease with material issue.

• Would like to be able to print only unprinted orders in packing slips.
• More reporting options within Red Falcon.
• Would like to be able to search by order number under customer order history.
• Be able to do recurring orders on the back end for MISC items.

Incentivized

Very easy to maneuver throughout the system and the order processing is an easy step by step process

Incentivized

Support is great at taking care of our questions and issues.

Incentivized

The instructors were patient and kind but the overall implementation seemed cumbersome and lengthy.

Incentivized

Ross by and far has the most features and support for what is out there. Where most ERP systems everything is add ons, Ross builds those for the most part directly into their applications

We did a quick review of other companies but went with Red Falcon as we knew someone else who used and was happy with their service offerings Red Falcon does seem to be expensive but it was a little hard to compare as we did not compare all the specific pricing for other competitors Again, we mainly went with Red Falcon through word of mouth

Incentivized

• Ross was implement over 14 years ago for us and that is when I started. I know Ross was a blessing to our company at the time of implementation.

• Red Falcon's integration with e-auto is a tremendous time and money saver on the admin side of things!
• The overall cost of Red Falcon is a bit pricey so the ROI really depends on how much e-commerce business that can be ran thru it.

Incentivized